Unable to update variation description on translation

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This topic contains 19 replies, has 2 voices.

Last updated by Yvette 3 years, 2 months ago.

Assisted by: Yvette.

Author	Posts
January 11, 2021 at 7:32 pm
eimantasR	After updating the variation description, we are not able to edit or update the translation. The old description shows even after deleting the description completely from the original product and the product translation.
January 11, 2021 at 9:26 pm
January 12, 2021 at 8:02 am #7822267
eimantasR	Hello. I created staging website. Please fix this product as an example: hidden link
January 12, 2021 at 1:03 pm #7825457
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Hello I will be helping you now. COuld you please provide login credentials into the staging site you have created so I can troubleshoot the problem? Thanks
January 12, 2021 at 1:33 pm
January 12, 2021 at 6:40 pm #7828773
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Hello When I use the WCML product translation interface, the variation descrpition is available for translation and the values are retained. Screencast: hidden link Is this what you are trying to do?
January 12, 2021 at 6:56 pm #7828809
eimantasR	Hi. Please switch to "Advanced Translation Editor". Then make descriptions of product variations empty. After update, translated page of that product shows old description, but It shouldn't have a description at all.
January 14, 2021 at 7:00 pm #7848011
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Hello Right now - the ATE is not opening for this product. And the fields are both blank. Do you have another product that I can see this behavior with?
January 15, 2021 at 4:01 pm #7855047
eimantasR	Hi. You can try this product: hidden link
January 15, 2021 at 4:28 pm #7855271
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Ok - with that product, the ATE opened and I could see that the following text for all variations in the DE product was still in English: "Special cut for nails, with passive safety, medium cutting performance. " I translated it and saved the translation. Now the variations are showing all in DE. I am not seeing the issue here either. Am I missing something? hidden link
January 15, 2021 at 4:35 pm #7855349
eimantasR	Now please remove the description completely, so that It would not appear at all.
January 15, 2021 at 4:52 pm #7855439
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	OK - let me try that.
January 15, 2021 at 5:07 pm #7855465
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Okkk - I see the issue. This happens when you remove a string (e.g. set it to null/empty) resulting in that string being no longer available to be able to "blank" out the translated value. The only way I can see this working for you now is to use the native WordPress editor on the translated product. I think this is easy to replicate and I will be attempting to do so to escalate this as a bug. But could you please confirm that you understand the "workaround" that I am proposing to you? As you will see right now, the DE variation descriptions are blank because I went into the translated product using the native WordPress editor and erased the variaton description manually.
January 15, 2021 at 6:00 pm #7855657
eimantasR	What about translations? Will It be possible to return to ATE later for these products? How?
January 15, 2021 at 6:01 pm #7855661
eimantasR	How long do think It will take to fix this bug?

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.