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This topic contains 3 replies, has 2 voices.

Last updated by Noman 1 year, 5 months ago.

Assigned support staff: Noman.

Author Posts
April 30, 2018 at 7:09 am

vincentH-16

I am trying to :
translate subheading of element "heading" in builder

I expected to see:
The subheading text inside the translation page, or inside strings

Instead, I got:
Not possible to find the subheading.
All other elements are present (product desc, other elements of builder, ...), but NOT subheading
How can I translate it ?

Thanks

Link to a page where the issue can be seen: (inside builder)

April 30, 2018 at 4:07 pm #1901573

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. WP login info that you have provided is not working.

- Here are WPBakery Page Builder modules that are supported by WPML and will automatically be displayed on the Translator Editor page:
https://wpml.org/documentation/translating-your-contents/page-builders/#supported-modules

And here is guide how to make custom VC element WPML translation editor compatible:
https://wpml.org/documentation/support/wpml-integration-with-page-builders-that-use-shortcodes/
https://wpml.org/documentation/support/language-configuration-files/

- If still issue persists, please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/

- Please make sure minimum requirements for WPML meet:
https://wpml.org/home/minimum-requirements/

- Please make sure your theme is WPML compatible. Here is our compatible theme list. You can search you theme in this list. https://wpml.org/documentation/theme-compatibility

Also make sure you are using updated Plugins and Theme.

Thank you

May 10, 2018 at 10:20 am #2069445

vincentH-16

Hello,

Sorry, I have now controlled the private WP admin credentials.

To remind my problem :

The page where there is the problem : hidden link

What I want to translate (and don't find inside strings) :
- Frontend : hidden link
- Backend : hidden link

I made many searches and consultations inside the strings.
However, it seems the strings (circled in red in my screenshot) is not found in WPML.

Help please, I'm desperated 🙂

Thanks,
Vince

May 10, 2018 at 1:40 pm #2072950

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

- I have noticed that your website’s WP Memory Limit is 96MB. The WP memory limit needs to be increased, it's different than php memory. PHP memory is fine but WordPress uses 96MB as default in your site. Minimum requirements for WPML are 128Mb: https://wpml.org/home/minimum-requirements/

Please add this to the top of wp-config.php to increase WP memory:

/* WP Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

- Please upgrade your server’s MySQL version to a higher level: https://wpml.org/home/minimum-requirements/
MySQL 5.5.6 version in your site, is lower than the required for WPML.

- Please make sure you are using those modules that are supported by WPML:
https://wpml.org/documentation/translating-your-contents/page-builders/#supported-modules

If those module are not supported then here is doc to make Visual Composer elements WPML compatible:
https://wpml.org/documentation/support/wpml-integration-with-page-builders-that-use-shortcodes/
https://wpml.org/documentation/support/language-configuration-files/

- If still issue persists, please check for a possible theme and plugin conflict. To do that you can switch back to any default theme (e.g. Twenty Sixteen theme), Disable all plugins except WPML and see if this issue goes away with default theme and only WPML activated?

Thank you

The topic ‘[Closed] Uncode theme / translate of subheadings not possible’ is closed to new replies.