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This topic contains 23 replies, has 2 voices.

Last updated by patrickL-55 1 month, 4 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
June 25, 2019 at 12:36 pm

patrickL-55

I use the uncode theme. Some blocks are not detected for translation. Browsing the Forum it appears that I need to enter a custom "Custom XML configuration". But I couldn't make it work. Maybe it's another problem since the uncode theme is supported by WPML?

June 25, 2019 at 4:37 pm #4086231

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

I think what you are looking for is here:
https://wpml.org/documentation/support/maintaining-wpbakery-page-builder-compatibility-with-wpml/

You can copy everything from the link below and paste it inside WPML > Settings > Custom XML Configuration, then save it (if that doesn't work, can you please let me know what do you mean - is there any error that you see?):
hidden link

After that, what you would need to do is:

1) Mark the translation as complete (100%)
2) Now go to the default language and update the content (any small change should do it).
3) Send the post to translation again, this should show the new fields.

Please let me know if this solved your issue or if you still need help.

I will be waiting for your response.

Kind regards,
Mihai Apetrei

June 26, 2019 at 1:30 pm #4092821

patrickL-55

I copied the code. It accepted it, then I did the 3 steps. Still cannot see the text of the icon boxes and hover boxes

June 26, 2019 at 3:23 pm #4093601

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the confirmation.

Can you please also add the FTP credentials below?

Thank you!

Kind regards,
Mihai Apetrei

June 26, 2019 at 3:32 pm #4093673

patrickL-55

where do I find the ftp credentials?!

June 27, 2019 at 3:17 pm #4101261

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

The hosting company should be able to help you with this.

From what I can see, your nameservers send to WIXDNS.NET and that seems to be Wix services but I never heard nor used hosting from Wix (I only knew they are a site-builder option) so I would recommend that you get in touch with the people from the hosting.

Please let me know how that goes.

I will be waiting for your response.

Kind regards,
Mihai

June 27, 2019 at 3:59 pm #4101455

patrickL-55

I used to be hosted on Wix but now I switched to bluehost and use WordPress, but cannot transfer the domain yet.. Where can I enter the credentials without the whole web seeing it?

June 27, 2019 at 4:17 pm #4101555

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

I see.

I am activating the private fields below.

June 27, 2019 at 5:12 pm
June 28, 2019 at 5:15 pm #4109567

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the credentials.

I can confirm that they worked and I was able to log in via FTP.

Can you also please let me know if you are referring to the areas from the screenshots below?

Please let me know.

I will be waiting for your response.

Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week.

Kind regards,
Mihai

June 29, 2019 at 7:39 am #4111261

patrickL-55

yes, those are exactly the parts that didn't appear, thanks

July 1, 2019 at 6:10 pm #4121651

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the confirmation.

I will spend some more time on this and I will get back to you as soon as I have any feedback.

Kind regards,
Mihai

July 2, 2019 at 2:29 pm #4127907

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi,

Can you please let me know if there is any redirect that you added for the /de version of the homepage?

I am not able to get the DE homepage show, I'm always redirected to the English homepage.

Can you please check and let me know?

Kind regards,
Mihai

July 2, 2019 at 6:11 pm #4129289

patrickL-55

Hi
I disabled the german version because I rather have only english then a mixed up german version as long as it's not working. Could this be it?

July 3, 2019 at 10:37 am #4134943

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

I have seen that German is hidden but it should still work for someone that is logged in as Administrator (it should not work for visitors).

Does it work for you when you are logged in as Administrator (for me it doesn't)?

If it doesn't, can you please try to un-hide the German language and then see if, after that, you can access the site's German homepage (the /de version)?

Please let me know.

I will be waiting for your response.

Kind regards,
Mihai