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This topic contains 23 replies, has 2 voices.

Last updated by patrickL-55 1 month, 4 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
July 3, 2019 at 10:46 am #4135081

patrickL-55

You have full Administrator rights so there should be no difference. Cannot check right now

July 3, 2019 at 5:45 pm #4138427

patrickL-55

Alright, I checked this: If I want to "view" the german homepage from the "pages" tab it opens the English page too for me...

July 4, 2019 at 8:44 am #4141279

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Thank you for the confirmation.

That is pretty strange.

Can you please follow the steps below and let's see if we make this go away:

1. Create a full backup of the site

2. Now:

- disable all plugins except WPML and its add-ons
- check if the issue is happening again
- if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue

If the issue happens even with the non-WPML plugins disabled:

- leave all the non-WPML plugins deactivated
- switch to a default theme like TwentySeventeen
- try to recreate the issue now

Please let me know how that goes and what are you able to find out.

I will be waiting for your response.

Kind regards,
Mihai

July 6, 2019 at 4:04 pm #4156083

patrickL-55

nothing of this worked

July 8, 2019 at 4:09 pm #4164279

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the confirmation.

This means that we might be dealing with a compatibility issue.

I created this sandbox environment here for you (WPML plugins are already installed for you, all they need is to be set up):
hidden link (one-click automatic login)

I would need you to just upload the theme there, the WP Bakery plugin and try to reproduce the issue on our environment, too.

The key thing that we are doing with this sandbox environments is that we install only the plugins that are involved in generating the issue so in our case we don't need to install anything else but the theme + the builder.

If things happen on our staging server, too, I will escalate this to our Compatibility team so that they can investigate even more on this.

I will be waiting for your response.

Kind regards,
Mihai

July 15, 2019 at 7:56 am #4208071

patrickL-55

Thanks for your help and time, I contacted uncode support and they fixed it. The xml code had to be changed. Do you want me to send you the code that worked for me for further investigations?

July 15, 2019 at 3:35 pm #4212875

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

That sounds amazing.

Yes, it would be great if you can send in the next reply the code that solved the issue and the reply you got from the uncode support so that this way, other people who might be dealing with the same issue can get things working.

Thank you so much for helping the community.

I'm looking forward to your reply.

Kind regards,
Mihai

July 21, 2019 at 6:45 am #4251425

patrickL-55

well this is the code that works for most things, still the matvelous hover box is not showing everything, but I can work and adapt it I guess

<wpml-config>
<custom-types>
<custom-type translate="1">portfolio</custom-type>
<custom-type translate="1">uncodeblock</custom-type>
<custom-type translate="1">uncode_gallery</custom-type>
</custom-types>
<taxonomies>
<taxonomy translate="1">portfolio_category</taxonomy>
<taxonomy translate="1">page_category</taxonomy>
<taxonomy translate="1">uncodeblock_category</taxonomy>
<taxonomy translate="1">uncode_gallery_category</taxonomy>
</taxonomies>
<custom-fields>
<custom-field action="ignore">_uncode_gallery_media</custom-field>
<custom-field action="ignore">_uncode_gallery_cover</custom-field>
<custom-field action="copy-once">_thumbnail_id</custom-field>
<custom-field action="copy-once">_uncode_featured_media</custom-field>
</custom-fields>
<admin-texts>
<key name="uncode">
<key name="_uncode_logo"/>
<key name="_uncode_logo_light"/>
<key name="_uncode_logo_dark"/>
<key name="_uncode_menu_bloginfo"/>
<key name="_uncode_post_navigation_index_label"/>
<key name="_uncode_portfolio_navigation_index_label"/>
<key name="_uncode_product_navigation_index_label"/>
<key name="_uncode_post_index_content_block"/>
<key name="_uncode_page_index_content_block"/>
<key name="_uncode_portfolio_index_content_block"/>
<key name="_uncode_product_index_content_block"/>
<key name="_uncode_footer_text"/>
<key name="_uncode_post_content_block_after"/>
<key name="_uncode_page_content_block_after"/>
<key name="_uncode_portfolio_content_block_after"/>
<key name="_uncode_product_content_block_after"/></key>
</admin-texts>
<shortcodes>
<shortcode>
<tag>vc_column_text</tag>
</shortcode>
<shortcode>
<tag>vc_text_separator</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_message</tag>
</shortcode>
<shortcode>
<tag>vc_toggle</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_tta_accordion</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_tta_tour</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_tta_tabs</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_tta_pageable</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_tta_section</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_custom_heading</tag>
<attributes>
<attribute>text</attribute>
<attribute>link</attribute>
<attribute>subheading</attribute>
</attributes>
</shortcode>
<shortcode>
<tag encoding="base64">vc_raw_html</tag>
</shortcode>
<shortcode>
<tag>vc_progress_bar</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_pie</tag>
<attributes>
<attribute>title</attribute>
<attribute>label_value</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_round_chart</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_btn</tag>
<attributes>
<attribute>title</attribute>
<attribute>link</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_cta</tag>
<attributes>
<attribute>h2</attribute>
<attribute>h4</attribute>
<attribute>btn_title</attribute>
<attribute>btn_link</attribute>
<attribute>i_link</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_line_chart</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_single_image</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_gallery</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_images_carousel</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_widget_sidebar</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_posts_slider</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_video</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_gmaps</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_flickr</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_wp_search</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_wp_meta</tag>
</shortcode>
<shortcode>
<tag>vc_wp_recentcomments</tag>
</shortcode>
<shortcode>
<tag>vc_wp_calendar</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_wp_pages</tag>
</shortcode>
<shortcode>
<tag>vc_wp_tagcloud</tag>
<attributes>
<attribute>taxonomy</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_wp_custommenu</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_wp_text</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_wp_posts</tag>
</shortcode>
<shortcode>
<tag>vc_wp_categories</tag>
</shortcode>
<shortcode>
<tag>vc_wp_archives</tag>
</shortcode>
<shortcode>
<tag>vc_wp_rss</tag>
<attributes>
<attribute>items</attribute>
<attribute>title</attribute>
<attribute>url</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_button</tag>
<attributes>
<attribute>link</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>uncode_list</tag>
</shortcode>
<shortcode>
<tag>vc_icon</tag>
<attributes>
<attribute>title</attribute>
<attribute>link</attribute>
<attribute>link_text</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_tab</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>vc_accordion_tab</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>uncode_pricing</tag>
<attributes>
<attribute>title</attribute>
<attribute>price</attribute>
<attribute>body</attribute>
<attribute>button</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>marvelous_hover</tag>
<attributes>
<attribute>description</attribute>
<attribute>heading_thin</attribute>
<attribute>heading_bold</attribute>
<attribute>url</attribute>
</attributes>
</shortcode>
</shortcodes>
</wpml-config>

July 22, 2019 at 2:38 pm #4258821

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi!

I'm very glad to hear.

Yes, you are right, you should look at the code section of that page, see what is that shortcode and add it to the XML configuration tab (see here: https://wpml.org/documentation/support/maintaining-wpbakery-page-builder-compatibility-with-wpml/#how-the-integration-of-the-wpbakery-page-builder-works-with-wpml).

Please let me know how that goes!

Kind regards,
Mihai

July 22, 2019 at 7:46 pm #4261059

patrickL-55

My issue is resolved now. Thank you!