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This topic contains 2 replies, has 2 voices.

Last updated by ralfG 1 year, 2 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
January 21, 2019 at 4:19 am #3110554

ralfG

I am trying to: activate the WPML plugins.

Instead, I got: a blank page and this error: Unknown column 'translation_priority' in 'field list'

January 21, 2019 at 12:21 pm #3112250

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

It seems like a column is missing within some table of the database, so could you please provide me login details so I can quickly fix this?

I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link

These info is private, and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note that:

#1
Backup (both files and database) your site before giving us your credentials. You can use a plugin for this if you like. I often use the Duplicator plugin for this purpose.
See: http://wordpress.org/plugins/duplicator/

Duplicator instruction
hidden link

#2
It would be better if you give me the test site rather than the live site.

#3
If the issues needs some changes in the plugins updates/disabling we will install a plugin called “duplicator” and replicate the site in our local server for testing.

Look forward to your reply.

Thanks

January 22, 2019 at 10:08 am #3115556

ralfG

My issue is resolved now. Thank you!