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This topic contains 1 reply, has 2 voices.

Last updated by Bigul 3 years, 10 months ago.

Assigned support staff: Bigul.

Author Posts
September 20, 2017 at 2:53 pm #1378015

jonathanF-3

I am trying to unregister a website from my license key and facing 2 problems :

1) The site doesn't show the update available (still showing 3.7.0)
2) How can I remove the license key in the WP admin ?

I want to prevent a competitor of mine to use my license.

September 20, 2017 at 4:19 pm #1378175

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi @jonathanf-3,

Welcome to the WPML support forum. I will do my best to help you to resolve these issues.

Please try the following steps after a backup and let me know your feedback.

1) Visit WPML.org>>My Accounts>>Sites
2) Delete the existing site key
3) Then create a new subscription key for the site
4) Visit the Site Dashboard and try to register again
5) If you are still having the issue, deactivate WPML
6) Delete WPML from Plugins list
7) Download WPML 3.8.1 from WPML.org>>My Accounts>>Downloads
8) Upload WPML 3.8.1 to plugins directory and activate it
9) Then check you can register the site or not

Please check the following tutorials for more details.

hidden link

https://wpml.org/faq/install-wpml/#register

https://wpml.org/faq/install-wpml/#updating-manually

--
Thanks!

Bigul

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