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Supporter timezone: Europe/Vienna (GMT+02:00)

Tagged: Account Issues

This topic contains 4 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 2 months, 1 week ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
March 4, 2026 at 11:10 am #17871611
maksymS-14	We do not use your plugin on our websites. Please refund my subscription and cancel the automatic annual payments. I cannot find where to do this (( you have cleverly hidden it in my personal account ((
March 4, 2026 at 2:57 pm #17872334
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+02:00)	Hello there, To cancel your automatic renewal: 1. Log in to your WPML account and click Modify. 2. On the page with your subscription details, click the Change payment method link to manage your credit card. 3. You can also cancel the automatic renewal on this page Let me know if you find it. As for the refund, you can request one here: https://wpml.org/purchase/refunds/ Let me know if you have any other questions.
March 4, 2026 at 3:18 pm #17872396
maksymS-14	I clicked on the link: https://wpml.org/purchase/refunds/ - and it says that I have no orders for 30 days. How can that be? Money was withdrawn from one of my cards today for a subscription!
March 4, 2026 at 3:24 pm #17872415
maksymS-14	The second questoin To cancel your automatic renewal: 1. Log in to your WPML account and click Modify. 2. On the page with your subscription details, click the Change payment method link to manage your credit card. 3. You can also cancel the automatic renewal on this page Let me know if you find it. I can't find where to change this (see screenshot). I'm on the page: https://wpml.org/account/view-subscription/16773243/. Could you write specifically where to go and what to click on? Screenshots would be helpful!
March 5, 2026 at 10:23 am #17874339
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+02:00)	Hey there, I apologize for the inconvenience. If you got charged, and the order is not there, there must have been some kind of problem along the process. That's perhaps why you can't cancel the auto-renewal, as it has not been recognized by the system. Can you please send me a screenshot showing the date and amount you were charged? Any kind of prrof suffices. I'll analyze it along with the accounts team, so you can cancel the subscription and get a refund, ok? Thank you for your patience.

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