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This topic contains 3 replies, has 2 voices.

Last updated by Itamar 4 months, 3 weeks ago.

Assigned support staff: Itamar.

Author Posts
May 2, 2021 at 4:41 pm #8671247


Unsuccessful payment with a custom payment method. Not a WooCommerce issue.

May 2, 2021 at 6:09 pm #8671499


Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)


Please proceed with my suggestions and reply here if you need more help with this issue.

Best Regards,

May 4, 2021 at 1:31 am #8679477


None of the mentioned solutions has worked.

May 4, 2021 at 7:56 am #8681439


Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi, and thanks for trying my suggestions.

Please proceed with the following.

Please provide me with the WordPress debug.log.
You can check this page for instructions.
Look under the headline "Enabling the built-in debugging feature in WordPress".

To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommened on a live site.
define('WP_DEBUG_DISPLAY', false);

Repeat the process that causes the problem on your site.
Then errors should be logged saved to a debug.log log file inside the /wp-content/ directory.
Check this file and share those errors with me, please.

If you can paste your debug.log to and provide me that link, it would be great!
(This is the cleanest way because sometimes the logs are long and create a complete mess in discussion).

Please, could you provide me the additional Info?


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