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This topic contains 0 reply, has 1 voice.

Last updated by Dražen 1 month, 2 weeks ago.

Assisted by: Dražen.

Author Posts
April 25, 2025 at 9:16 am #16967555

evgeniiB

Background of the issue:
I am using WPML on my website hidden link. The website's original language is English, and it also has 2 additional languages. Previously, untranslated pages were redirected to the original English page. WPML is up to date.

Symptoms:
Untranslated pages have error ERR_too many redirects and are not opening at all.

Questions:
How can I resolve the ERR_too many redirects issue on untranslated pages?

April 25, 2025 at 9:27 am #16967585

evgeniiB

I sent SFTP access in chat, did you enter? And please mark this ticket as private

April 25, 2025 at 9:29 am #16967588

evgeniiB

And please send me steps to do again

April 25, 2025 at 9:40 am #16967602

evgeniiB

Can this work? WPML > Settings > Post Types Translation, set the 'post' and 'page' post types to Translatable: use translation if available or fallback to default language
Now it is Translatable-only show translated items

April 25, 2025 at 10:11 am #16967773

evgeniiB

2) Deactivate all plugins except WPML and String Translation.
3) Switch to a standard theme like 2024 or 2021.
4) Clear all cahces.
5) Resave permalinks.
6) Check for the issue if it still happens.

not helped

April 26, 2025 at 4:57 am #16970282

evgeniiB

still need assistance

April 28, 2025 at 9:38 pm #16976814

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

Thank you for your patiance while we are experiencing higher than normal wait times.

While waiting for one of my colleagues, please go to WPML->Settings->Post Types Translation, and set the 'post' and 'page' post types to Translatable: use translation if available or fallback to default language

Also, are you using a custom redirect rule? If yes please remove the redirect rule and just use the feature mentioned above.

Related Documentation on how to handle untranslated content.

April 30, 2025 at 3:53 am #16981558

evgeniiB

set the 'post' and 'page' post types to Translatable: use translation if available or fallback to default language
did not help
I do not have a custom redirect rule.
Still need assistance. Thank you!

May 1, 2025 at 7:01 am #16985670

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

please share the access details of your website (staging) and FTP, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

The topic ‘[Closed] Untranslated pages has ERR_too many redirects’ is closed to new replies.