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This topic contains 2 replies, has 2 voices.

Last updated by christophS-35 1 month, 4 weeks ago.

Assigned support staff: Riffaz.

Author Posts
August 20, 2019 at 4:06 pm #4425215

christophS-35

I wanted to update Toolset and WPML at my site, but it doesn't work (you can see the error in the picture).
Whats the problem?

August 20, 2019 at 5:23 pm #4425693

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

Please:
1. go to Dashboard → Updates;
2. press the Check Again button;
3. press the Update button at the bottom of the page;
4. go to Plugins → Add New → Commercial;
5. press the Check for updates button;
6. go to https://wpml.org/account/sites/ look for your current key and erase it;
7. create a new one for your site;
8. go to Plugins → Add New → Commercial;
9. click on the Unregister WPML from this site button;
10. register WPML adding your new key;
12. try also disabling the Keep wpml.org up-to-date about which theme and plugins I use option.

If that does not fix the issue you can manually update the plugins. ❌ Before proceeding please make a full website backup! ❌

1. download the latest version of WPML from https://wpml.org/account/downloads/;
2. disable WPML Multilingual CMS
3. delete WPML Multilingual CMS (the settings and the translations are saved in the database so they will not be deleted);
4. upload the freshly downloaded WPML plugin from Plugins → Add New → Upload Plugin → Activate WPML;

Let me know how it goes.

Regards,
Riffaz.

August 20, 2019 at 6:42 pm #4426007

christophS-35

My issue is resolved now. Thank you!