This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

No supporters are available to work today on this forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year ago.

Assigned support staff: Mihai Apetrei.

Author Posts
October 8, 2018 at 10:39 am #2795650


Hi, I am trying to update WPML. Although i have a valid license key installed, i get the message " You must have a valid subscription in order to get upgrades or support for this plugin. Purchase a subscription or enter an existing site key. "
I deleted the key in and created a new one and I am trying to unregister wpml and register it again, but the request does not finish so I am stuck! Some plugins are up to date and others are not! I changed to a default theme, deactivated all other plugins, but no luck!
Any advice??

October 9, 2018 at 8:59 am #2799034

Mihai Apetrei

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Can you please let me know what link have you introduced into your account under the "My sites" section?

I will be waiting for your reply.

The topic ‘[Closed] Update Failed: Internal Server Error’ is closed to new replies.