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This topic contains 2 replies, has 2 voices.

Last updated by jean-francoisC-6 1 year ago.

Assigned support staff: Riffaz.

Author Posts
April 22, 2019 at 11:07 am #3655279



I'm trying to update WPML. Two plug-ins give me this error: "Update Failed. The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature."

Two plugins give me this error: "Update Failed: Download failed. Not found"

I'm using WordPress Multisite. See attached. I've seen similar tickets on the WPML forum but I'm unable to un-register WPML from my WordPress installation.

Thank you,


April 22, 2019 at 2:15 pm #3656255


Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)


Thank you for contacting WPML support.

Please refer :

Hope, those steps will fix the issue.


May 27, 2019 at 8:05 pm #3900725


Hi Riffaz, this does not work. I will open a new ticket.