We have just released WPML 4.3.3. Before reporting issues please make sure to update - this version resolves all known issues with the major WPML 4.3 release

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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Author Posts
March 28, 2019 at 10:33 pm #3485881

jonathanG-27

I am trying to: upudate plugin

Link to a page where the issue can be seen:

I expected to see: plugins successfully updated.

Instead, I got: Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

March 28, 2019 at 11:17 pm #3486009

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hello,

This is an issue that we resolved on our latest releases

The solution is to do a first-time install of the main plugin only (WPML Multilingual CMS):

https://wpml.org/faq/install-wpml/#first-install

Afterward, you can use the “Check again” button at "Dashboard->Updates".

After that, you will be able to normally update other plugins.

This procedure is needed only on this particular update. We have fixed it for the next versions.

Please let me know if it helps.

The topic ‘[Closed] Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :’ is closed to new replies.