Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

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This topic contains 2 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 6 months, 1 week ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
May 13, 2019 at 9:00 pm #3801551

barbaraV-3

I am trying to:

Click on the instagram link (its the little camera image to the right of the blog)
hidden link

I expected to see:
hidden link

Instead, I got:
hidden link

Please note that I have :
1. cleared the WMPL cache
2. re-synced the menus

May 14, 2019 at 1:27 am #3802381

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

May 14, 2019 at 6:51 pm #3810027

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I took a detailed look in your website and noticed you didn't edit the instagram social menu item for the french language, I did that and now it works as expected as you can see at: hidden link. Here is the steps I followed:

1 - In your WordPress Dashboard > Appearance > Menus I clicked to edit your main navigation menu items.

2 - Then I changed to the french language and edited the instagram social menu item for the french language.

Please, let me know if you need any additional assistance and clarifications. Have a nice day.