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Last updated by druvaI 9 months, 1 week ago.

Author Posts
August 27, 2019 at 7:00 pm #4469185


Tell us what you are trying to do?

I would like to update WPML plugins from network admin in WordPress multisite. Every time I try to update, I get one of two error messages...
Update Failed: undefined
Update Failed: Update package not available.

I registered this site (which is just a staging site) in my WPML account. I've also tried to add the key but don't know where to add that in Multisite.

Is there any documentation that you are following?

I found a thread which seems to indicate that I would need to delete and manually reinstall WPML in order to complete updates. This would be cumbersome to do for every update.

Is there a similar example that we can see?

Not applicable.

What is the link to your site?

hidden link

August 27, 2019 at 7:17 pm #4469295


I was able to finally figure this out.

Network Admin > Plugins > Add New > Commercial

You can find a spot to add the WPML license there. As soon as I added the license key, I was able to update the plugins via network admin.

This is really unintuitive. Having a place to add the license key under the WPML section in network admin would really help.