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This topic contains 4 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 7 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
March 11, 2019 at 1:34 pm #3313123

marcusC-6

I am trying to: I was trying to update the plugin but I am getting error in updating "Update Failed: undefined". Also I have total 6 languages in my website but for some pages when I am trying to change the language to the default language (English), it reloads the page but do not change the content.

Link to a page where the issue can be seen:hidden link

Change the language to English from this page.

I expected to see:hidden link

Instead, I got: hidden link

March 11, 2019 at 9:46 pm #3316861

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

March 12, 2019 at 6:07 pm #3327341

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Please, take a look at my private reply above. Thanks!

March 14, 2019 at 7:44 am #3341039

marcusC-6

Hi, I followed the instructions to migrate to cloudways but it gave me this error - Unable to access wpconfig file. Please check if WordPress is installed on the destination address. Also, check if you have permission to access the folder.

March 14, 2019 at 6:23 pm #3347853

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. In this case, we should try an alternative method to debug your issue, for that, please consider:

To best troubleshoot the issue, please make a snapshot of your site using the Duplicator plugin: https://wordpress.org/plugins/duplicator/. This will allow me to try and duplicate the error so that I can run further tests without interrupting your live site.

Once the snapshot is complete, either upload the snapshot ZIP file and the installer.php file to a file sharing service such as Dropbox (and share the link in your reply) or right click the Duplicator links in your wp-admin and paste in your reply.
Please note: It is important to reduce the size of the package so please exclude some paths like /cache or /uploads and also exclude archives and media files.I will also need the username and password of an account that was created BEFORE creating the duplicator package.I will enable the next reply to be private so only you and I have access to it!

Thank you for your collaboration. Have a nice day.

The topic ‘[Closed] Updates giving error and content not translating on language change.’ is closed to new replies.