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This topic contains 4 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 4 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
June 11, 2019 at 5:49 pm #3997869

reneL-9

I updated your plugins and now i have error "The site is experiencing technical difficulties. Please check your site admin email inbox for instructions." Please help me ASAP.

Debug log:
[11-Jun-2019 17:42:06 UTC] PHP Fatal error: Uncaught Error: Class 'WPML_Option_Manager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php:9
Stack trace:
#0 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(144): WPML_TM_AMS_Check_Website_ID_Factory->create()
#1 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(92): WPML_Action_Filter_Loader->run_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#2 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(76): WPML_Action_Filter_Loader->load_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#3 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php( in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 9
[11-Jun-2019 17:42:08 UTC] PHP Fatal error: Uncaught Error: Class 'WPML_Option_Manager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php:9
Stack trace:
#0 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(144): WPML_TM_AMS_Check_Website_ID_Factory->create()
#1 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(92): WPML_Action_Filter_Loader->run_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#2 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(76): WPML_Action_Filter_Loader->load_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#3 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php( in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 9
[11-Jun-2019 17:42:18 UTC] PHP Fatal error: Uncaught Error: Class 'WPML_Option_Manager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php:9
Stack trace:
#0 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(144): WPML_TM_AMS_Check_Website_ID_Factory->create()
#1 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(92): WPML_Action_Filter_Loader->run_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#2 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(76): WPML_Action_Filter_Loader->load_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#3 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php( in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 9

June 11, 2019 at 7:17 pm #3998213

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. This issue was already identified and our developers are worling on a fix for that, for now, please apply these instructions: https://wpml.org/errata/uncaught-error-class-wpml_option_manager-not-found/ in order to fix that. Please, let me know if you need any additional assistance. Have a nice day.

June 11, 2019 at 7:35 pm #3998299

reneL-9

That didnt work for my page. I still need assistance.

[11-Jun-2019 17:42:06 UTC] PHP Fatal error: Uncaught Error: Class 'WPML_Option_Manager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php:9
Stack trace:
#0 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(144): WPML_TM_AMS_Check_Website_ID_Factory->create()
#1 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(92): WPML_Action_Filter_Loader->run_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#2 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(76): WPML_Action_Filter_Loader->load_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#3 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php( in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 9
[11-Jun-2019 17:42:08 UTC] PHP Fatal error: Uncaught Error: Class 'WPML_Option_Manager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php:9
Stack trace:
#0 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(144): WPML_TM_AMS_Check_Website_ID_Factory->create()
#1 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(92): WPML_Action_Filter_Loader->run_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#2 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(76): WPML_Action_Filter_Loader->load_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#3 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php( in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 9
[11-Jun-2019 17:42:18 UTC] PHP Fatal error: Uncaught Error: Class 'WPML_Option_Manager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php:9
Stack trace:
#0 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(144): WPML_TM_AMS_Check_Website_ID_Factory->create()
#1 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(92): WPML_Action_Filter_Loader->run_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#2 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(76): WPML_Action_Filter_Loader->load_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#3 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php( in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 9
[11-Jun-2019 17:56:21 UTC] PHP Fatal error: Uncaught Error: Class 'WPML_Option_Manager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php:9
Stack trace:
#0 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(144): WPML_TM_AMS_Check_Website_ID_Factory->create()
#1 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(92): WPML_Action_Filter_Loader->run_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#2 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(76): WPML_Action_Filter_Loader->load_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#3 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php( in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 9
[11-Jun-2019 17:56:22 UTC] PHP Fatal error: Uncaught Error: Class 'WPML_Option_Manager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php:9
Stack trace:
#0 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(144): WPML_TM_AMS_Check_Website_ID_Factory->create()
#1 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(92): WPML_Action_Filter_Loader->run_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#2 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(76): WPML_Action_Filter_Loader->load_factory(Object(WPML_TM_AMS_Check_Website_ID_Factory))
#3 /data/sites/web/fixbouwbe/www/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php( in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 9
[11-Jun-2019 19:08:41 UTC] PHP Notice: Trying to get property 'ID' of non-object in /data/sites/web/fixbouwbe/www/wp-content/themes/kallyas/archive.php on line 14
[11-Jun-2019 19:08:41 UTC] PHP Notice: Trying to get property 'ID' of non-object in /data/sites/web/fixbouwbe/www/wp-content/themes/kallyas/sidebar.php on line 9
[11-Jun-2019 19:29:30 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:29:32 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:29:34 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:29:40 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:29:41 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:30:57 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:31:03 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:31:07 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:31:07 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:31:08 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:31:11 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:32:41 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:00 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:07 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:07 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:08 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:08 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:08 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:08 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:08 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:08 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:09 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:09 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:12 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:12 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:13 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3
[11-Jun-2019 19:34:14 UTC] PHP Fatal error: Class 'WPMLWPOptionManager' not found in /data/sites/web/fixbouwbe/www/wp-content/plugins/wpml-translation-management/classes/ATE/Hooks/class-wpml-tm-ams-check-website-id-factory.php on line 3

June 12, 2019 at 12:54 am #3998939

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

June 12, 2019 at 1:49 pm #4004883

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I took a detailed look and indeed confirm the issue, we had some technical difficulties in the last WPML Multilingual CMS update which is already being fixed, for now, I recommend you to keep the WPML Translation Management disabled untill you see the update WPML Multilingual CMS available in your WordPress Dashboard which should occur into one day or two. Please, let me know if you need any other detail and clarification, have a nice day.