Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 1 reply, has 2 voices.

Last updated by Riffaz 8 months, 4 weeks ago.

Assigned support staff: Riffaz.

Author Posts
February 24, 2019 at 7:19 pm #3237091

amineA-3

Hello,
We are unable to update the following plugins: WPML Multilingual CMS, WPML String Translation, and WPML Translation Management.
It gives us the following error:
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Please check the screenshot for more details (in french).

Best,

February 25, 2019 at 2:49 am #3237863

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

Please:
1. go to Dashboard → Updates;
2. press the Check Again button;
3. press the Update button at the bottom of the page;
4. go to Plugins → Add New → Commercial;
5. press the Check for updates button;
6. go to https://wpml.org/account/sites/ look for your current key and erase it;
7. create a new one for your site;
8. go to Plugins → Add New → Commercial;
9. click on the Unregister WPML from this site button;
10. register WPML adding your new key;
12. try also disabling the Keep wpml.org up-to-date about which theme and plugins I use option.

If that does not fix the issue you can manually update the plugins. ❌ Before proceeding please make a full website backup! ❌

1. download the latest version of WPML from https://wpml.org/account/downloads/;
2. disable WPML Multilingual CMS
3. delete WPML Multilingual CMS (the settings and the translations are saved in the database so they will not be deleted);
4. upload the freshly downloaded WPML plugin from Plugins → Add New → Upload Plugin → Activate WPML;

Let me know how it goes.

Regards,
Riffaz.