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Last updated by Shekhar Bhandari 3 months, 3 weeks ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
June 26, 2019 at 3:49 am #4088697

bosO

I am trying to: update the plugin but the website will go down

Link to a page where the issue can be seen: can't show it to you, attaching screenshot

I expected to see: smooth update

Instead, I got: error page

June 26, 2019 at 4:24 am #4088755

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

I understand you are having issues updating. Since this type of issues can be created by some conflicts or php errors. I would need your help to narrow down the issue. Could you please provide feedback on the following questions as much as possible?

#1
Are you using the latest versions of WPML plugins? Which version of PHP/MYSQL are you using? You can easily send this information using Debug information settings from WPML.
Could you please go to WPML > Support > Debug Information and give me the information in the next reply. You can read the detailed instructions here: http://wpml.org/faq/provide-debug-information-faster-support/

#2
Can you confirm that you are still experiencing issues with minimal set up (all plugins except WPML disabled and the theme on a WordPress default such as Twenty Nineteen)

#3
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Thank you for helping us to pinpoint the issue. Feel free to add any further information you may have.

Look forward to your reply.

Thanks

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