If you are having a notice about writing the .mo files please read this doc

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This thread is resolved. Here is a description of the problem and solution.

Problem: I am trying to update the plugin and add my key but it says its invalid.

Solution: Please follow below steps:

- Please backup your database and website - Deactivate the existing WPML plugin and add-ons. - Delete the plugin files – this does not delete your translations. You will just delete the plugin files from your "wp-content/plugins" folder, all your data will be kept saved.

- Install and activate WPML again. You can download it from your account: https://wpml.org/account/downloads/

- Again register WPML in your site and enter the new key: Please Login to your WPML account >> go to Sites page >> Remove your current site / domain from there >> and re-add your site >> it will give you New key which you can add back in your site: https://wpml.org/account/sites/

This topic contains 4 replies, has 2 voices.

Last updated by cloudeon-asC 7 months ago.

Assigned support staff: Noman.

Author Posts
March 26, 2019 at 2:06 pm #3463227

cloudeon-asC

I am trying to update the plugin and add my key but it says its invalid

March 26, 2019 at 3:38 pm #3464199

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please follow below steps and let me know how it goes?

- Please backup your database and website
- Deactivate the existing WPML plugin and add-ons.
- Delete the plugin files – this does not delete your translations. You will just delete the plugin files from your "wp-content/plugins" folder, all your data will be kept saved.
- Install and activate WPML again. You can download it from your account: https://wpml.org/account/downloads/
- Again register WPML in your site and enter the new key:
Please Login to your WPML account >> go to Sites page >> Remove your current site / domain from there >> and re-add your site >> it will give you New key which you can add back in your site: https://wpml.org/account/sites/

Thank you

March 27, 2019 at 8:01 am #3468329
cloudeon-asC

Hi,

So I have done as you suggested, removed the plugin and added the new one. No my language selector doesn't work. hidden link

I can see that the pages are there if I change the directory in the url but the selector that was working does not work. Is there something that we need to do to get it to work?

I can see in the backend " WPML needs to set languages to existing media in your site. Set media languages" <- Does this have something to do with it?

I really hope you can help!

Thanks

March 27, 2019 at 9:00 am #3468821

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

To handle language switcher and media setting issue, I have created a new ticket. Here is the link to the new ticket:
https://wpml.org/forums/topic/language-selector-doesnt-work-and-wpml-needs-to-set-languages-to-existing-media/

You may mark this current ticket as resolved and we will continue to work on the new ticket.

Thank you for your cooperation and patience.

April 16, 2019 at 7:33 am #3619035

cloudeon-asC

My issue is resolved now. Thank you!