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This thread is resolved. Here is a description of the problem and solution.

Problem: Can't update advanced custom fields multilingual plugin

Solution: Go to Plugins > Add new > Commercial > and try to install updates from there.

If that doesn't work, please try the manual process here: https://wpml.org/faq/install-wpml/#updating-manually

This topic contains 5 replies, has 2 voices.

Last updated by olivierb-42 5 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 13, 2019 at 1:19 pm #3798597

olivierb-42

Hi,

I am trying to update advanced custom field multilangual but i get this error:

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

what can i do ?

Thanks

May 13, 2019 at 1:32 pm #3798785

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Please follow the solution steps found in this ticket below:
https://wpml.org/forums/topic/pclzip_err_bad_format-10-unable-to-find-end-of-central-dir-record-signatur/

That should solve it.

Kind regards,
Mihai Apetrei

May 13, 2019 at 6:04 pm #3801097

olivierb-42

Hi,

It didn't fix the issue

May 14, 2019 at 12:12 pm #3806613

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

With a manual install, that should be solved usually.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

May 15, 2019 at 1:50 pm #3817261

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

The "Advanced Custom Fields Multilingual" plugin is updated to the latest version.

You can also check the plugin versions here: hidden link

Kind regards,
Mihai

May 15, 2019 at 2:26 pm #3817583

olivierb-42

My issue is resolved now. Thank you!