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[Resolved] Updating to wordpress 6.2.2 I am loosing all of my products and sites

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This topic contains 3 replies, has 2 voices.

Last updated by Alejandro 1 year, 8 months ago.

Assisted by: Alejandro.

Author Posts
May 28, 2023 at 11:37 pm #13728569

tuomoN-2

Hi there!
I am loosing all of my products and pages from my WooCommerce website when updating wordpress to 6.2.2.
When I deactivate your plugins the products and pages reappears again.
I guess there is some problems with your plugins?

Here are some error logs, but these come from two different plugins:
fatal-errors-2023-05-24-ae3f865f7431ca198b3fffbf1776d999.log

2023-05-24T08:26:11+00:00 CRITICAL Uncaught Error: Failed opening required '/home2/sukkianet/public_html/wp-content/plugins/woocommerce/src/Admin/Notes/DataStore.php' (include_path='.:/opt/alt/php80/usr/share/pear:/opt/alt/php80/usr/share/php:/usr/share/pear:/usr/share/php') in /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/vendor/jetpack-autoloader/class-php-autoloader.php:90
Stack trace:
#0 [internal function]: Automattic\Jetpack\Autoloader\jpa3c2cd459a1655f82e0872eb45b8e7f7\PHP_Autoloader::load_class()
#1 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(100): class_exists()
#2 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(139): WC_Data_Store->__construct()
#3 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/src/Admin/Notes/Notes.php(471): WC_Data_Store::load()
#4 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/src/Admin/Notes/Notes.php(120): Automattic\WooCommerce\Admin\Notes\Notes::load_data_store()
#5 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/ActivityPanels.php(64): Automattic\WooCommerce\Admin\Notes\Notes::get_notes_count()
#6 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(308): Automattic\WooCommerce\Internal\Admin\ActivityPanels->component_settings()
#7 /home2/sukkianet/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#8 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/WCAdminSharedSettings.php(61): apply_filters()
#9 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/Assets/AssetDataRegistry.php(268): Automattic\WooCommerce\Internal\Admin\WCAdminSharedSettings->Automattic\WooCommerce\Internal\Admin\{closure}()
#10 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/Assets/AssetDataRegistry.php(369): Automattic\WooCommerce\Blocks\Assets\AssetDataRegistry->execute_lazy_data()
#11 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(308): Automattic\WooCommerce\Blocks\Assets\AssetDataRegistry->enqueue_asset_data()
#12 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#13 /home2/sukkianet/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#14 /home2/sukkianet/public_html/wp-includes/script-loader.php(2177): do_action()
#15 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(308): wp_print_footer_scripts()
#16 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#17 /home2/sukkianet/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#18 /home2/sukkianet/public_html/wp-includes/general-template.php(3065): do_action()
#19 /home2/sukkianet/public_html/wp-content/themes/basel/footer.php(55): wp_footer()
#20 /home2/sukkianet/public_html/wp-includes/template.php(783): require_once('/home2/sukkiane...')
#21 /home2/sukkianet/public_html/wp-includes/template.php(718): load_template()
#22 /home2/sukkianet/public_html/wp-includes/general-template.php(92): locate_template()
#23 /home2/sukkianet/public_html/wp-content/themes/basel/404.php(25): get_footer()
#24 /home2/sukkianet/public_html/wp-includes/template-loader.php(106): include('/home2/sukkiane...')
#25 /home2/sukkianet/public_html/wp-blog-header.php(19): require_once('/home2/sukkiane...')
#26 /home2/sukkianet/public_html/index.php(17): require('/home2/sukkiane...')
#27 {main}
thrown tässä /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/vendor/jetpack-autoloader/class-php-autoloader.php rivillä 90

2023-05-24T08:26:11+00:00 CRITICAL Uncaught Error: Failed opening required '/home2/sukkianet/public_html/wp-content/plugins/woocommerce/src/Admin/Features/Onboarding.php' (include_path='.:/opt/alt/php80/usr/share/pear:/opt/alt/php80/usr/share/php:/usr/share/pear:/usr/share/php') in /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/vendor/jetpack-autoloader/class-php-autoloader.php:90
Stack trace:
#0 [internal function]: Automattic\Jetpack\Autoloader\jpa3c2cd459a1655f82e0872eb45b8e7f7\PHP_Autoloader::load_class()
#1 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/src/Admin/Features/Features.php(120): class_exists()
#2 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/src/Admin/Features/Features.php(138): Automattic\WooCommerce\Admin\Features\Features::get_feature_class()
#3 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(308): Automattic\WooCommerce\Admin\Features\Features::load_features()
#4 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#5 /home2/sukkianet/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#6 /home2/sukkianet/public_html/wp-settings.php(623): do_action()
#7 /home2/sukkianet/public_html/wp-config.php(219): require_once('/home2/sukkiane...')
#8 /home2/sukkianet/public_html/wp-load.php(50): require_once('/home2/sukkiane...')
#9 /home2/sukkianet/public_html/wp-admin/admin-ajax.php(22): require_once('/home2/sukkiane...')
#10 {main}
thrown tässä /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/vendor/jetpack-autoloader/class-php-autoloader.php rivillä 90

2023-05-24T08:27:28+00:00 CRITICAL Uncaught Error: Failed opening required '/home2/sukkianet/public_html/wp-content/plugins/woocommerce/src/Utilities/FeaturesUtil.php' (include_path='.:/opt/alt/php80/usr/share/pear:/opt/alt/php80/usr/share/php:/usr/share/pear:/usr/share/php') in /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/vendor/jetpack-autoloader/class-php-autoloader.php:90
Stack trace:
#0 [internal function]: Automattic\Jetpack\Autoloader\jpa3c2cd459a1655f82e0872eb45b8e7f7\PHP_Autoloader::load_class()
#1 /home2/sukkianet/public_html/wp-content/plugins/atum-stock-manager-for-woocommerce/classes/Bootstrap.php(191): class_exists()
#2 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(308): Atum\Bootstrap->register_hpos_compatibility()
#3 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#4 /home2/sukkianet/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#5 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php(650): do_action()
#6 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(308): WooCommerce->init()
#7 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#8 /home2/sukkianet/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#9 /home2/sukkianet/public_html/wp-settings.php(623): do_action()
#10 /home2/sukkianet/public_html/wp-config.php(219): require_once('/home2/sukkiane...')
#11 /home2/sukkianet/public_html/wp-load.php(50): require_once('/home2/sukkiane...')
#12 /home2/sukkianet/public_html/wp-admin/admin-ajax.php(22): require_once('/home2/sukkiane...')
#13 {main}
thrown tässä /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/vendor/jetpack-autoloader/class-php-autoloader.php rivillä 90

fatal-errors-2023-05-23-ae3f865f7431ca198b3fffbf1776d999.log

2023-05-23T23:37:32+00:00 CRITICAL Uncaught TypeError: call_user_func(): Argument #1 ($callback) must be a valid callback, first array member is not a valid class name or object in /home2/sukkianet/public_html/wp-content/plugins/atum-stock-manager-for-woocommerce/classes/Components/AtumCalculatedProps.php:479
Stack trace:
#0 /home2/sukkianet/public_html/wp-content/plugins/atum-stock-manager-for-woocommerce/classes/Components/AtumCalculatedProps.php(479): call_user_func()
#1 /home2/sukkianet/public_html/wp-content/plugins/atum-stock-manager-for-woocommerce/classes/Inc/Helpers.php(2054): Atum\Components\AtumCalculatedProps::maybe_update_variable_calc_prop()
#2 /home2/sukkianet/public_html/wp-content/plugins/atum-stock-manager-for-woocommerce/classes/Components/AtumCalculatedProps.php(281): Atum\Inc\Helpers::get_product_stock_on_hold()
#3 /home2/sukkianet/public_html/wp-content/plugins/atum-stock-manager-for-woocommerce/classes/Components/AtumCalculatedProps.php(182): Atum\Components\AtumCalculatedProps::update_atum_sales_calc_props()
#4 [internal function]: Atum\Components\AtumCalculatedProps::update_atum_sales_calc_props_deferred_hook()
#5 /home2/sukkianet/public_html/wp-content/plugins/atum-stock-manager-for-woocommerce/classes/Components/AtumQueues.php(543): call_user_func()
#6 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(308): Atum\Components\AtumQueues->handle_async_hooks()
#7 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#8 /home2/sukkianet/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#9 /home2/sukkianet/public_html/wp-admin/admin-ajax.php(203): do_action()
#10 {main}
thrown tässä /home2/sukkianet/public_html/wp-content/plugins/atum-stock-manager-for-woocommerce/classes/Components/AtumCalculatedProps.php rivillä 479

Best Regards,
Tuomo Nurkkala

WPML-Wordpress6.2.2-Update-Products-missing.jpg
WPML-Wordpress6.2.2-Update-Pages-missing.jpg
WPML-Wordpress6.2.2-Update.jpg
May 29, 2023 at 8:15 am #13729673

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

All of these errors are coming from WooCommerce, none of them are coming from our plugins (Which work normally with WordPress 6.2.2).

However, you could try the following to see if things work: Go to WPML -> Support -> Troubleshooting and press the following buttons:
• "Clear the cache in WPML"
• "Remove ghost entries from the translation tables"
• "Fix element_type collation"
• "Set language information"
• "Fix post type assignment for translations"

and in WooCommerce you might want to go to WooCommerce > Status > Tools and try to run the troubleshooting options from there.

However, i'd suggest you reach out to WooCommerce's support team about that error, because they will likely give you a more in-depth explanation of the problem and how to solve it.

Regards.
May 29, 2023 at 8:25 am #13729701

tuomoN-2

Hi Alejandro,

Oh, okay. Thanks for the help!

Best Regards,
Tuomo Nurkkala
May 29, 2023 at 8:34 am #13729761

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

No problem!

I'll leave the ticket open for 7 more days in case you need to come back but i believe that the problem will be easily fixed wth the steps i mentioned and with a quick WooCommerce support mail 🙂

Regards.