Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that
All of the known issues are documented in https://wpml.org/known-issues/ you can also use our support search to find helpful information and of course review our documentation before opening a ticket.
If you do need to open a ticket please make sure to provide us with all the needed information as described here https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This thread is resolved. Here is a description of the problem and solution.
I am trying to update WPML plugins and I get this error:
An error occurred while updating WPML Translation Management: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
It happened due to a glitch in WPML v4.2.1 -- its fixed now in latest WPML release. Our system team has advised to follow these steps to successfully update plugins: Go to Dashboard Menu >> Updates >> And press the "Check Again" button >> After that you should be able to update the remaining plugins.
- Otherwise you can Backup your site and manually remove WPML, download and install latest plugins manually from our site: https://wpml.org/account/downloads/