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This topic contains 2 replies, has 2 voices.

Last updated by maximeM-9 2 months, 2 weeks ago.

Assigned support staff: Bigul.

Author Posts
July 29, 2019 at 1:47 pm #4300407

maximeM-9

Hi.
Thanks a lot for your help.
I contacted my provider.
Do you think it's the reason that i can not update the plugin ?
Thanks

July 29, 2019 at 2:12 pm #4300757

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve these issues.

Please try the following steps after a site backup and let me know your feedback.

1) Go to Plugins>>Add New
2) Click on Commercial tab
3) Make sure you have registered for WPML automatic upgrading
4) If so, click on *Check for updates* button
5) Upgrade to the latest version of WPML
6) If you are not registered for automatic upgrading, please register for automatic upgrading and try to upgrade to the latest versions

Please check the attached image and following documentation for more details.

https://wpml.org/faq/install-wpml/#automated-updates

--
Thanks!

Bigul

July 30, 2019 at 8:10 am #4305623

maximeM-9

My issue is resolved now. Thank you!
The sitekey was not good (old licence). Thanks