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This topic contains 2 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 1 month, 1 week ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
September 5, 2019 at 5:18 pm #4520969

Ron

I am trying to: Remove the language switcher from the upper right hand corner of the translated pages. It is removed from the English version, but still showing in the translated pages.

Link to a page where the issue can be seen:

English: hidden link
Spanish:hidden link

See enclosed images

I expected to see: No drop down on the translated pages

September 5, 2019 at 6:50 pm #4521653

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. It most likely comes from your theme options or menu configuration, before giving you a detailed look on how to proceed I would need to take a detailed look in your WordPress Dashboard settings, for that, please consider:

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

September 6, 2019 at 7:33 pm #4527175

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. I took a detailed in your WordPress Dashboard and noticed while you removed the language menu items from your english 'Top Right Menu' from your WordPress Dashboard > Appearance > Menus settings, you forgot to remove it also in your spanish language (see attached screenshot). Please, select your spanish 'Top Right Menu' and remove the language menu items. Please, let me know if you need any additional assistance and clarifications, have a nice day.