I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment areaa when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
I would like to ask your authorization to make a copy of the site, using Duplicator plugin, in order to make further tests in a local environment without affecting the live site.
Looking forward to your answer.
Kind regards,
Carlos
I made a copy of the site and I'm downloading it in this moment to continue the tests on a local environment without affecting the live site. My next step will be trying to reproduce the issue and isolate its cause.
I will get back to you as soon as I have an answer.
Thank you very much for your patience and understanding.
Kind regards,
Carlos
I was able to reproduce the issue with the copy of the site on local. I have escalated this ticket to our 2nd tier of support where our specialists will debug this issue and try to find a solution.
I will get back to you as soon as I get an update from them.
Thank you very much for your patience and understanding.
Kind regards,
Carlos
Our 2nd tier specialists suggested to follow this steps:
- Make a full backup of the site before making any change.
- Go to WPML -> Languages -> Language URL format -> Select the 'Different languages in directories' option -> Save the changes.
- Go to Settings -> Permalinks -> Re-save the permalink structure.
