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This thread is resolved. Here is a description of the problem and solution.

Problem: My Account page doesn't show in the trasnaltion.

Solution: Goto WPML > Settings > Post type translation, Change the option for the "PAGE" post type to "Translatable - use translation if available or fallback to default language"

This topic contains 27 replies, has 2 voices.

Last updated by ahmedM-19 3 months, 3 weeks ago.

Assigned support staff: Raja Mohammed.

Author Posts
April 9, 2019 at 5:36 am #3563125

ahmedM-19

I am trying to:
find user account page after registration or after login
Link to a page where the issue can be seen:

I expected to see:

April 9, 2019 at 7:05 am #3563331

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

The issue might be a compatibility issue with the theme since the account page is coming from the theme, we might need to check this in an isolated environment.

Please upload the WIYZ theme to hidden link

And configure the WPML plugin which is already installed.

Since you are disconnected to prevent the chat from closing I have converted to a forum ticket.

Kind regards
Raja

April 9, 2019 at 7:37 am #3563695

ahmedM-19

Hi Raja,

All is Done

Thanks
Dodd

April 9, 2019 at 10:46 am #3565533

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Seems more like a compatibility issue with the theme. With just the theme and WPML enabled the translated My Accounts page is not showing the content.

Original : hidden link
Trasnslated : hidden link

Looking further for any settings change.

April 9, 2019 at 1:01 pm #3567063

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

I have requested our second tier supporters for a detailed look in to the issue. I will update you once I hear from them.

Kind regards
Raja

April 9, 2019 at 6:31 pm #3570047

ahmedM-19

Hi Raja,
Thank you for your response.

Please reply as soon as possible of what shall I do because the translation will no longer be needed anymore.
Regards,
Dodd

April 10, 2019 at 5:32 am #3572541

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Dodd,

The issue is still in discussion with the second tier of supporter.

If you prefer translation is not necessary.

1) Delete the Arabic signup page ( Make sure the signup page don't have the arabic translation)

2) Goto WPML > Settings > Post type translation, Change the option for the "PAGE" post type to "Translatable - use translation if available or fallback to default language"

This makes sure that the My Accounts page can be accessed untranslated even from the Arabic language.

I hope this helps you for the time being. I will update you soon how to translate the pages.

Since I don't find any documentation regarding the theme can you please check with the theme support if they can help with this?

Kind regards
Raja

April 10, 2019 at 7:14 am #3573013

ahmedM-19

Hi Raja,

I followed your steps (hidden link) (hidden link)
and I can't access my account page as you see in the screenshot.

This is the documentation for the theme (hidden link)

Thank you
Dodd

April 10, 2019 at 2:02 pm #3577031

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Dodd,

Please empty the trash, The Arabic URL is still referencing to the trashed item. Also, make sure your site cache is cleared. let me know if this helps.

Kind regards
Raja

April 10, 2019 at 9:25 pm #3581495

ahmedM-19

Hi Raja,

My account page works now after following your steps
hidden link

Thank you
Dood

April 11, 2019 at 7:43 am #3584515

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

HI there,

Thanks for the update 🙂

Glad to hear your issue is solved. marking the ticket as resolved.

Kind regards
Raja

April 11, 2019 at 12:50 pm #3587729

ahmedM-19

Hi Raja,
Why you mark the ticket as resolved!!!
My account page works now after following your steps to be accessed untranslated.
But it's not translated yet.

Waiting for your feedback.

April 11, 2019 at 12:52 pm #3587747

ahmedM-19

This is your message to me:
"This makes sure that the My Accounts page can be accessed untranslated even from the Arabic language. I hope this helps you for the time being. I will update you soon how to translate the pages."

Waiting for your update of how to translate the pages.

April 12, 2019 at 7:20 am #3595529

ahmedM-19

Hi Raja,
Hope you're doing well.

Is there any updates on translating "my account page" !!!

Thank you

April 12, 2019 at 7:47 am #3595803

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Dodd,

I see from your screenshot the option displays the translation of the My accounts page, I thought it is resolved. Please let me know which part of the page needs translation.

Regards
Raj