Background of the issue:
I am trying to resolve an issue on my website where product variations like size and color are not functioning correctly in all languages. This is affecting my sales. The issue can be seen on this page: hidden link
Symptoms:
In the main language, all variations are correct, but in some translated languages, no variations are shown, making products inactive and preventing orders. I updated all languages, but nothing changed.
Questions:
Why are product variations not displaying in translated languages?
How can I fix the issue with product variations not working in translations?
Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I've checked and it looks like you've configured the "Product Fragrance" to "Not Translatable" in WPML > Settings > Taxonomies Translation. I've corrected it for you and retranslated the product here in English hidden link and it looks fine now. hidden link
as you see in screenshot there are many choicess and even if you choice one stil add to card is inactive in other languages
its even getting worse now after you cheange it
i dont undrestand why choise the opteion now repeated 4 times in one products
Thank you for your reply. It seems the variations are no longer visible on this page: hidden link. Do you have a staging site we could use for troubleshooting? I’d prefer not to make changes on the live site to avoid any risk of breaking it.
i didnt undrestant whats happend , and what you did exactly , there is no more variation for all varatable products and still people cant order inother languages
plse if you cant help let me knwo to ask other supporter
Thanks for your reply. As shown in my earlier screenshot, the variations are there. Then, when I checked yesterday, it said "This product is currently out of stock and unavailable." hidden link
Could you fix the out of stock issue so that I could check on the variation issue for you? hidden link
Thanks for your patience. I can see these product variations are not included with prices hidden link . Could you update the prices so that the variations can be displayed?
Thanks for your reply. To prevent further damage to the production site, are you able to clone the site to another staging site so that I can check? I'd like to perform further troubleshooting using some built-in options from WPML and WCML. I've enabled the private reply option below so that you can share your credentials.
