Warning in Admin

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Tagged: Admin Notifications issues

This topic contains 5 replies, has 2 voices.

Last updated by Roine 11 months, 1 week ago.

Assigned support staff: Dennis.

Author	Posts
July 4, 2019 at 8:03 am #4141041
Roine	The warning in admin does not disappear even if the problem is resolved. Everything seems to work. Skärmavbild 2019-07-04 kl. 09.59.50.png
July 4, 2019 at 8:17 am #4141133
Roine	I raised memory to 128 in wp-config, no luck 🙁
July 4, 2019 at 8:19 am #4141139
Roine	More info Skärmavbild 2019-07-04 kl. 10.18.28.png
July 4, 2019 at 8:42 am #4141271
Dennis	Hi, Welcome to WPML Support forum. Sometimes this message can get stuck. I would like to request temporary access (/wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. Your next reply will be set to private. Maybe I'll need to replicate your site locally to continue debugging and escalate if necessary. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Please confirm if this okay with you. Please backup your site completely before providing us with the access details Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Kind regards, Dennis
July 5, 2019 at 3:23 am #4147233
Dennis	Hi, Thank you for providing us with the access details. To fix this, you need to delete the 'icl_admin_messages' entry in the 'wp_options' table. Please backup your site completely before proceeding. I tried it on local test environment and it resolves the issue. Kind regards, Dennis
July 5, 2019 at 7:13 am #4148311
Roine	My issue is resolved now. Thank you!