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This topic contains 3 replies, has 2 voices.

Last updated by Anders 6 months ago.

Assigned support staff: Bruno.

Author Posts
April 5, 2019 at 1:52 pm #3544695

Anders

I am trying to: Install WPML Multilingual CMS

Link to a page where the issue can be seen:

I expected to see: a working plugin

Instead, I got: Several errors

April 5, 2019 at 8:25 pm #3546733

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you for contacting us. Have you tried deactivating all the plugins and reactivating them to see if the problem will persist?

If the problem persists, I'll need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Note:

*** Please let me know exactly what steps should I follow to see the problem.

*** Please, can I install the Duplicator plugin (or All in One Migration) to make a copy of your site and install it on my test environment? This will help me debug the problem.

*** Note: Please make a full backup of your site.

Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thank you.

April 8, 2019 at 2:56 pm #3559345

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

When I try to access your site using the credentials you posted above, this message is displayed: FEL: Ogiltigt användarnamn. Glömt lösenordet?.

Please, could you check? You can edit your message above that is highlighted and check or edit the credentials.

Thank you.

April 13, 2019 at 2:09 pm #3604787

Anders

My issue is resolved now. Thank you!