This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 9 replies, has 2 voices.

Last updated by renaud-andreT 2 months, 3 weeks ago.

Assigned support staff: Bobby.

Author Posts
July 19, 2019 at 6:43 pm #4247879

renaud-andreT

I am trying to: add my key site to activate my automatic updates

but then I received a warning message: cURL error 7

I have try unregistering and registering my site again whitout succes.

Since then I have another warning message : « WPML has failed to load the configuration files required by your site. » (which seems normal)

July 19, 2019 at 7:23 pm #4247953

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

By the error message, it looks like your server has some firewall that prevents access to external sites.

Please, could you contact your web host and ask about this? They may need to add some WPML URLs in the settings whitelist. If so, add these URLs:

hidden link
hidden link
hidden link
hidden link

These are the domains that WPML needs to access to install or notify the updates or even install the plugins via the Commercial tab.

After following these steps, please let me know if the problem persists.

July 20, 2019 at 11:22 am #4249745

renaud-andreT

Hi Bob,
Thnaks for your quick revert.
I send your request to my hosting. See bellow there answers. Can you Help me with those IP?

There is no option white list URLs or hostnames but just IP addresses in Outgoing Connections menu:
hidden link

You need to find all these hosts IP addresses and add them to allowed list.

In general the system blocks all connections to remote servers which your websites scripts attempt to perform as a security precaution, when the filter is enabled. ALL the IP address(es) of the server(s) which you are trying to connect to, from your website needs to be added to the allowed remote connections list via Outgoing Connections menu. You should check with your other provider which you attempt to connect your website with regarding their IP addresses.
To open an outgoing connection to a specific IP you need to add that IP and the IP's mask to the list of allowed IPs. To do that -click on the Whitelist IP Address button and then type the IP address in the 'IP/mask:' field of the form. Optionally, you can add an informative description of the service that you're about to connect to through this IP.

July 22, 2019 at 10:06 am #4255843

renaud-andreT

Hi Bobby,
Hope you had a great weekend.
Any idea of how/where I can get these ID?
thx

July 22, 2019 at 4:21 pm #4259865

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi There,

it is usually advised against using the IPs as they can often changed and many hosts in the past have been able to whitelist using the URLs provided but if they are requesting the IPs please use the following tool to get the current IP for each URL i provided above and let me know your results

hidden link

July 23, 2019 at 9:06 am #4264349

renaud-andreT

Many thanks Bobby,
Let me have a try and keep you posted

July 23, 2019 at 9:22 am #4264533

renaud-andreT

Hi Bobby, For each url, WHOIS IP provide me 3 IP (see below). Which one is the ne I have to take into account (or maybe the 3)?

Source: whois.arin.net
IP Address: 99.86.227.178
Name: AMAZO-4
Handle: NET-99-85-128-0-1
Registration Date: 10/01/18
Range: 99.85.128.0-99.87.191.255
Org: Amazon.com, Inc.
Org Handle: AMAZO-4
Address: Amazon Web Services, Inc.
P.O. Box 81226
City: Seattle
State/Province: WA
Postal Code: 98108-1226
Country: United States
Name Servers:
Source: whois.arin.net
IP Address: 99.86.227.176
Name: AMAZO-4
Handle: NET-99-85-128-0-1
Registration Date: 10/01/18
Range: 99.85.128.0-99.87.191.255
Org: Amazon.com, Inc.
Org Handle: AMAZO-4
Address: Amazon Web Services, Inc.
P.O. Box 81226
City: Seattle
State/Province: WA
Postal Code: 98108-1226
Country: United States
Name Servers:
Source: whois.arin.net
IP Address: 99.86.227.29
Name: AMAZO-4
Handle: NET-99-85-128-0-1
Registration Date: 10/01/18
Range: 99.85.128.0-99.87.191.255
Org: Amazon.com, Inc.
Org Handle: AMAZO-4
Address: Amazon Web Services, Inc.
P.O. Box 81226
City: Seattle
State/Province: WA
Postal Code: 98108-1226
Country: United States
Name Servers:
Source: whois.arin.net
IP Address: 99.86.227.123
Name: AMAZO-4
Handle: NET-99-85-128-0-1
Registration Date: 10/01/18
Range: 99.85.128.0-99.87.191.255
Org: Amazon.com, Inc.
Org Handle: AMAZO-4
Address: Amazon Web Services, Inc.
P.O. Box 81226
City: Seattle
State/Province: WA
Postal Code: 98108-1226
Country: United States

July 23, 2019 at 6:26 pm #4268619

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

please try the first one of each one and let me know your results

July 25, 2019 at 8:18 am #4280697

renaud-andreT

Yes bobby, it worked!
Thnaks for UR help and patience.

July 25, 2019 at 8:20 am #4280701

renaud-andreT

My issue is resolved now. Thank you Bobby!