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This topic contains 15 replies, has 2 voices.

Last updated by tamerm 1 year, 5 months ago.

Assigned support staff: Bobby.

Author Posts
May 20, 2018 at 2:29 pm #2197064

tamerm

there is error appear

We detected a problem in your WPML configuration: the product_type taxonomy is set as translatable and this would cause problems with translated products. You can fix this in the Multilingual Content Setup page.

however, I change
Tags (product_type)
to Not translatable

the error message keeps appearing...

Many Thanks

May 21, 2018 at 9:48 pm #2204390

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hello,

Are you currently using a child theme ?

If possible please check your theme's *wpml-config.xml* file and please confirm *product_type* is set as *not translatable* from within the wpml-config.xml file

*correct value*

<taxonomy translate="0">product_type</taxonomy>

2) Open the *wpml-config.xml* file of *wp-content\plugins\woocommerce-multilingual* for edit in a code editor and confirm *product_type* is set as *translate* or not.

*Wrong Value*

<taxonomy translate="1">product_type</taxonomy>

*Correct Value*

<taxonomy translate="0">product_type</taxonomy>

let me know your results

May 22, 2018 at 1:38 am #2204813

tamerm

Thank you for reply,

in my child theme there is no wpml-config.xml, but in my main theme there is wpml-config.xml file and not contain that value , that is what contain

 <wpml-config>
	<admin-texts>
	 <key name="rehub_option">
	  <key name="rehub_logo" />	
	  <key name="header_six_btn_txt" />	  
	  <key name="rehub_text_logo" />
	  <key name="rehub_text_slogan" />
	  <key name="rehub_newstick_label" />
	  <key name="rehub_footer_text" />
	  <key name="rehub_homecarousel_label_text" />
	  <key name="rehub_btn_text" />
	  <key name="rehub_btn_text_aff_links" />
	  <key name="rehub_mask_text" />
	  <key name="rehub_review_text" />
	  <key name="rehub_readmore_text" />
	  <key name="rehub_search_text" />
	  <key name="rehub_btn_text_best" />
	  <key name="rehub_choosedeal_text" />
	  <key name="rehub_related_text" />
	  <key name="rehub_commenttitle_text" />
	  <key name="buy_best_text" />
	  <key name="amp_custom_in_header" />
	  <key name="rh_bp_user_post_name" />
	  <key name="rh_bp_user_product_name" />
	  <key name="rh_bp_custom_message_profile" />	  	  	  	  
	  <key name="badge_label_1" />
	  <key name="badge_label_2" />
	  <key name="badge_label_3" />
	  <key name="badge_label_4" />
	  <key name="header_seven_more_element" />	  	  	  	  
	 </key>
	</admin-texts>  
</wpml-config>

and regard plugin it set right to 0

and I still get error

We detected a problem in your WPML configuration: the product_type taxonomy is set as translatable and this would cause problems with translated products. You can fix this in the Multilingual Content Setup page.

Thanks

May 22, 2018 at 7:13 pm #2211474

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

**Before we proceed I recommend to please take FULL BACKUP of your database and your website.**
I often use the Duplicator plugin for this purpose See: http://wordpress.org/plugins/duplicator/

I would like to request temporary access (wp-admin and FTP) to your site

You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you will enter is private which means only you and I can see and have access to it.

Thank you,
Bobby

May 22, 2018 at 7:43 pm #2211497

tamerm

how to make it private

May 23, 2018 at 4:34 pm #2217036

tamerm

the post is public how to make post private or where to put credentials ?

May 23, 2018 at 5:56 pm #2217419

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hello,

my apologies not sure what happened there, your next reply is going to be private and only be seen from you and I

May 24, 2018 at 1:30 am #2219289

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hello,

I have added some custom xml within WPML->Translation Management-> Custom XML tab to deactivate the product_type

please clear your site's cache and let me know your results

May 24, 2018 at 2:10 am #2219365

tamerm

Thanks for your reply,
I clear cache but it still appears ....

thanks

May 24, 2018 at 11:17 am #2222224

tamerm

I can't login to admin panel
redirected too many times
thanks

May 24, 2018 at 11:28 am #2222253

tamerm

I fix redirect
Should I stay a 24 hrs every time to reply?
if this error just appearing but it functionally working
so please tell me ...
I don't have time more.
thanks

May 24, 2018 at 4:06 pm #2224365

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hello,

With the timezone there is a short time lapse but i will be updating you shortly

at the meantime this is not an issue that is crashing your site , it does need to be dealt with and im doing all tests necessary to fix it but i can assure you that you can continue working as normal while we are working on it.

May 24, 2018 at 5:15 pm #2224749

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

This has been escalated to our second tier for further inspection , we will update you once there are news regarding the issue

May 24, 2018 at 7:53 pm #2225224

tamerm

Thank you

May 25, 2018 at 6:07 pm #2231429

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hello,

it appears that some entries within the database were causing this , this has been fixed now and the notice should be removed from your dashboard

please confirm with me that its resolved

thank you !