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Last updated by Raja Mohammed 8 months, 3 weeks ago.

Assigned support staff: Raja Mohammed.

Author Posts
January 24, 2019 at 2:40 am #3123168

chrisS-41

I am trying to:
use the plugin
Link to a page where the issue can be seen:

I expected to see: no error messages

Instead, I got: site key required purchase a subscription. I just paid for theplugin. what's going on?

January 24, 2019 at 7:12 am #3123651

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Chris,

Sorry about the incident,

Please try registering the site again with a new key.

You can delete the site in the discussion from your WPML accounts page https://wpml.org/account/sites/

Register the site again. Try the regenerated site key in your WPML plugin registration.

Please, Let me know the results.

In case if you still have the issue, kindly share the user email used for the purchase. we can get back to you with more information.

Kind regards,
Raja