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This topic contains 4 replies, has 2 voices.

Last updated by Osama Mersal 11 months, 2 weeks ago.

Assigned support staff: Osama Mersal.

Author Posts
August 30, 2021 at 5:16 am #9479683

glassW

hidden link

August 30, 2021 at 5:46 am #9479865

glassW

[Access details deleted]

August 30, 2021 at 9:58 am #9481457

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I’ll be glad to help you today.

1) I've deleted the access details. It's not safe to share them in public. Could you please tell me more details about the issue and share the page's URL where I could see the issue?

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here.
http://wpml.org/faq/provide-debug-information-faster-support
The debug info will give me a lot of information about how your site is configured and help me understand the source of the problem.

Thanks for your cooperation

Regards,
Osama

August 31, 2021 at 4:07 am #9487271

glassW

I have sent debug information above.

Please check and fix it or let me know if I can do something. I'm a developer.

August 31, 2021 at 9:06 am #9488547

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

1) Thanks for providing the debug.info. Could you please tell me more details about the issue to understand it and be able to help? Also, please let me know the URL of the page where I could see the issue.

I've visited the page in your screenshot, but I didn't notice any issue. (Kindly check the attached screenshot)

2) Please update to the latest version of WPML. You use 4.4.10, while the latest version is 4.4.12. You could find the latest version here. (https://wpml.org/account/downloads/)

Thanks for your cooperation

Regards,
Osama

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The topic ‘[Closed] Web pages are crashed after change Chinese to English’ is closed to new replies.