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This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 1 month, 2 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
August 25, 2019 at 3:21 pm #4454193

אוריה גנור

I am trying to install WPML just like I did 3 times before, but this time it's not working for me.

Every time I'm installing the main ZIP (sitepress-multilingual-cms.4.2.7.1) and activating it, I get an error and after that point, the WP admin is not available.

To fix this, I need to go to the FTP, delete the installed plugin and only then my website is working again. I tried to install WPML by using the FTP and also by using the plugins upload inside WordPress - nothing works. What should I do?

August 25, 2019 at 8:44 pm #4455105

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

That sounds really weird.

1. Can you please check if the current server of the site you are trying to install WPML on follows the minimum requirements here:
https://wpml.org/home/minimum-requirements/

2. Can you also please try this and then try to install WPML again:

- disable all plugins
- try to install WPML again
- if the issue is not happening again, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue

If the issue happens even with the non-WPML plugins disabled:

- leave all the plugins deactivated
- switch to a default theme like TwentySeventeen
- try to reinstall/activate WPML again

Please let me know how that goes.

Kind regards,
Mihai Apetrei

August 28, 2019 at 6:04 am #4471255

אוריה גנור

Hi Mihai,

1. I have 3 other websites that are running WPML and they're all on the same server.

2. I tried to disable all the plugins and it still making my website crash. I did that about 5 times now.

3. I don't believe that it has anything to do with the activated theme, because all my other sites are built with the exact same theme, including the ones that are running WPML.

Thanks.

August 28, 2019 at 3:13 pm #4475421

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

I see.

Thank you for the extra information.

1. Please make a full backup of the current site (without WPML installed)

2. - Please enable error reporting at your site as I need to see the detail of the error log. You can see how to enable debug logging here:

- https://wpml.org/documentation/support/debugging-wpml/

- https://codex.wordpress.org/Debugging_in_WordPress

To enable it, open your ‘wp-config.php’ file and look for ‘define(‘WP_DEBUG’, false);’.

Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

define( 'SCRIPT_DEBUG', true );

This will create debug.log file in your site's wp-content directory. Please send me its contents.

Here is doc for more details:
https://wpml.org/faq/500-error/

3. Then install WPML while all the other plugins are disabled (reproduce the issue) and please let me know:

a. what is the exact error that you are receiving on the screen (a screenshot or a copy-paste message of the error is what I need)

b. and also send me the content of the debug.log file on the server, from inside the wp-content folder

I will be waiting for your response.

Kind regards,
Mihai Apetrei

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