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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to open the Elementor editor to edit pages on your WordPress site, but the editor does not open, and you experience long loading times in the admin backoffice, eventually leading to an error.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Ensure your server environment meets our minimum requirements as described at https://wpml.org/home/minimum-requirements/. You can see your current values at your WordPress Dashboard > WPML > Support > Info menu.
2. Disable all plugins except for the WPML related ones from your WordPress Dashboard > Plugins and see if the issue resolves. If so, reactivate one plugin at a time to identify the problematic one.
3. Temporarily switch to a default WordPress theme, such as the ‘TwentySeventeen’ theme, from your WordPress Dashboard > Appearance > Themes menu.
If the issue persists after following these steps, it might be necessary for us to take a closer look at your site. We would need temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated to provide better help and check if some configurations might need to be changed. Please ensure to back up your site for security reasons and to avoid any data loss; you can use the https://wordpress.org/plugins/updraftplus/ plugin for these backup needs.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 0 voices.

Last updated by Kor 1 month, 3 weeks ago.

Assisted by: Kor.

Author Posts
March 20, 2025 at 7:26 pm #16841751

sunwableS

Background of the issue:
I am trying to open the Elementor editor to edit pages on my WordPress site.

Symptoms:
The Elementor editor does not open, and I experience long loading times in the admin backoffice, eventually leading to an error.

Questions:
Why is the Elementor editor not opening?
What is causing the slow loading times in the admin backoffice?

March 24, 2025 at 12:59 am #16849452

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us.

Please try the basic troubleshooting steps below and see if it helps:

1. Make sure your server environment meets our minimum requirements as described at: https://wpml.org/home/minimum-requirements/, you can see your current values at your WordPress Dashboard > WPML > Support > Info menu.

2. Disable all the plugins except the WPML related ones from your WordPress Dashboard > Plugins and see if the issue is gone, if so, activate one plugin at a time until the culprit one is found.

3. Temporary change to a default WordPress theme such as the ‘TwentySeventeen’ theme from your WordPress Dashboard > Appearance > Themes menu.

If the issue persists, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/ plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.