This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 2 replies, has 2 voices.

Last updated by Bruno 6 months, 1 week ago.

Assigned support staff: Bruno.

Author Posts
April 15, 2019 at 12:28 pm #3613415

giorgiN

Hi there, when changing language it returnes http 500 error please help

April 16, 2019 at 1:40 am #3617119

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thank you for contacting us. Please, my sincere apologies for the delay in answering.

To be able to look at what may be happening on your site, I'll need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Note:

*** Please, can I install the Duplicator plugin (or All in One Migration) to make a copy of your site and install it on my test environment? This will help me debug the problem.

*** Note: Please make a full backup of your site.

Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thank you.

April 16, 2019 at 2:03 pm #3622727

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you. The problem is happening because some subject fields should not be translated. Some options like "yes" or "global". I'll attach an image for you to see.

These fields should keep the English options in order for the homepage to display correctly.

Please, could you check if the problem is resolved?

Thank you.