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Last updated by Carlos Rojas 5 months, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
April 23, 2019 at 2:49 pm

angelav-5

I am trying to: Open my product database

Link to a page where the issue can be seen: hidden link

I expected to see: all of my products

Instead, I got: nothing. The screen keeps loading.

April 23, 2019 at 6:55 pm #3667037

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Kind regards,
Carlos