When duplicating pages, the hierarchy is not preserved from original

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Tagged: Translation Management

This topic contains 12 replies, has 2 voices.

Last updated by marketingD-3 1 year ago.

Assigned support staff: Laura.

Author	Posts
April 15, 2019 at 3:17 pm
marketingD-3	I am duplicating some pages to Spanish and I expect to see those Spanish pages with the same hierarchy was the English pages (original ones). However, they don't hold any hierarchy. result_after_duplicating.PNG page_selection.PNG original_pages_in_english_hierarchy.PNG
April 15, 2019 at 4:29 pm
April 16, 2019 at 4:28 pm #3624033
Laura Supporter Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+02:00)	Hi, I enabled the wp_debug option and found there are multiple issues with your database, which explain the problem with duplication. I tried to create new pages to see if the problem still existed, but it seems I'm not allowed to. The suggestion I got from 2nd tier is to create new pages, but since they are many I think you would prefer another solution. In that case, I need to escalate the ticket and to do that I need a copy of the site. I tried using Duplicator, which is our preferred option, but it seems I can't do that due to host setup constraints (probably the time limit is not enough). I cannot even take the database backup. Could you see if there are some other options for us to get a copy of the site?
April 18, 2019 at 8:50 pm #3641841
marketingD-3	Hi Laura, Sorry for my delayed response. I was preparing the site to be able to share the files with you. It is ready now, so, could you please allow a private message to put the URL there? Our hosting provider, WPEngine, allows us to download a zip file of the site. Do you mind telling me what you saw with the wp_debug? Thank you.
April 19, 2019 at 10:46 am #3645037
Laura Supporter Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+02:00)	Hi, you can check the errors yourself, just open the file wp-content/debug.log in your site. I'll enable a private reply.
April 24, 2019 at 1:56 pm
April 27, 2019 at 6:37 am #3694669
Laura Supporter Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+02:00)	Hi, sorry for the delay in response but we had a high workload due to our latest release and it was also a holiday in Italy. I checked your .zip file, but without the database, I can't recreate your site. I could access the site and take it, but I would need to install a plugin to do so (I would use Duplicator). Also, I can see several "language folder" to define them, could you explain to me why did you create them and for what do you use them for?
April 29, 2019 at 1:47 pm #3704003
marketingD-3	Hi Laura, No problem. Thank you so much for taking the time and reviewing the site and helping us. The database file is located in the wp-content folder. I created those folders to serve static content for the languages that aren't finished yet.
April 29, 2019 at 5:26 pm #3705807
Laura Supporter Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+02:00)	Hi, sorry for the inconvenience, I didn't notice the file. I escalated the ticket to our 2nd tiers, I'll let you know as soon as possible
May 2, 2019 at 7:13 pm #3728611
marketingD-3	Hello, I've found that in the table wp_icl_translations there are rows with NULL in the element_id field. Those are causing a database error logged in debug.log about a UPDATE that fails because the trid and language_code already exist and there is an index that prevents of duplication. So I deleted the pages that were duplicated from the original language, deleted the rows with NULL value and re-duplicate the pages in translator management and now the hierarchy is preserved and the translation status is correct. The question now is if what I did: deleting those rows containing NULL in element_id is a good way to fix this problem. All above I did on a copy of the site, so the site that you guys have access was untouched. Please let me know, I would really appreciate.
May 3, 2019 at 11:28 am #3733825
Laura Supporter Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+02:00)	Hi, yes, I'm aware of the database errors, I signaled them to the 2nd tiers already. If removing the rows didn't cause any other issues I think it can work, but I asked for a confirmation.
May 3, 2019 at 3:57 pm #3736451
marketingD-3	Hi Laura, Since I know that changes made directly in the database might cause other issues, maybe there is data in other tables referenced. I rather wait to get a confirmation. However, we are hitting deadlines here and we would like to know if we could get an answer by Monday. Thanks a lot.
May 4, 2019 at 8:56 am #3739577
Laura Supporter Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+02:00)	Hi, we have reduced workforce during the weekend, so no, I don't think it's possible to have an answer before Monday. I can suggest to backup everything before applying the changes, so in case something is wrong you can rollback.
May 10, 2019 at 7:02 am #3781797
Laura Supporter Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+02:00)	Hi, here is a reply from 2nd tier: "There is a risk for that. We had a similar issue, related to ATE translation. When you translate by ATE, the element_id becomes NULL until the translation is delivered and that delivery was triggering only on visiting WPML > Translations page. Further than that - this is a suitable and valid workaround."
May 10, 2019 at 2:45 pm #3785673
marketingD-3	My issue is resolved now. Thank you!