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This topic contains 4 replies, has 2 voices.

Last updated by Lucas 10 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
August 13, 2021 at 3:43 pm #9396591

Lucas

the problem as title

when I delete a image, it do disappeared in Media. But still in ftp file

please help me to hide the site address on public

August 13, 2021 at 10:10 pm #9397483

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Can you also please paste your WPML Debug information in the Debug information field?
http://wpml.org/faq/provide-debug-information-faster-support/

Thank you!

Mihai Apetrei

August 14, 2021 at 7:04 am #9399035

Lucas

only one image name that I can't delete, other new upload files can be delete same time

August 16, 2021 at 3:08 pm #9407629

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Welcome back and thank you for your response.

That's pretty weird.

Probably there has been some kind of a hiccup or maybe something is not wrong with that media file (naming or extension).

You should be able to install a plugin like "File Manager" (https://wordpress.org/plugins/wp-file-manager/) > navigate to the wp-content/media folder > find the media file and delete it.

That should help you accomplish what you wanted.

Mihai

August 19, 2021 at 12:03 pm #9425075

Lucas

My issue is resolved now. Thank you! please delete my topic thanks