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Last updated by Andreas W. 3 months ago.

Assigned support staff: Andreas W..

Author Posts
July 15, 2019 at 6:16 pm #4214087

davidK-28

I am trying to:Translate product categories to Chinese

Link to a page where the issue can be seen:

I expected to see:Thumbnails copied over and the category structure from English. So I expected the parent categories to remain the same, etc.

Instead, I got:A blank category with nothing but the name I put in.

July 15, 2019 at 9:13 pm #4214627

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for contacting the WPML Support Forum.

We did not receive any information about your site and your server.

Could you please update WPML and its add-ons to the latest version and let us know if the issue persists?
Before doing it, please create a reliable backup of your site.
You will find the updates at Plugins -> Add new -> Commercial.

To help you faster, I've enabled a private message for submitting the debug information for this support ticket. Please see this link for how to get this information from your site and give it to us:
http://wpml.org/faq/provide-debug-information-faster-support/

Kind regards
Andreas

The topic ‘[Closed] When I translate a category, the images and parent-child structure doesn't copy’ is closed to new replies.