When press traslate icon in Production page then it redirect to Translations queue page

This thread is resolved. Here is a description of the problem and solution.

Problem:
When pressing the translate icon (+) on the product page, instead of redirecting to add an Arabic translation page, it redirects to the Translations queue page.
Solution:
We recommend following the steps outlined in a similar issue discussed in our forum if you have used it recently, the All-in-One WP Migration plugin to migrate the site. You can find the detailed steps here: https://wpml.org/forums/topic/cannot-translate-3/#post-17937026. If the problem persists after following these steps, please install the Adminer plugin to allow us to access your database for further investigation. Additionally, we will require FTP access details.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still persists, please open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 10 replies, has 1 voice.

Last updated by yousefJ 1 month ago.

Assisted by: Andrey.

Author	Posts
March 28, 2026 at 2:19 pm #17933851
yousefJ	usually we we press + icon on product page it redirect to add Arabic traslation page. but today when I press the translate icon(+) in the Production page then it redirect to Translations queue page
March 28, 2026 at 4:21 pm #17933955
yousefJ	We treid many suggestion from AI but with no luck.
March 29, 2026 at 7:43 am #17934478
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. Thank you for following the steps mentioned. The next step is to check if there is a conflict going on. - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes". - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except: . WPML Multilingual CMS . WPML String translation . WooCommerce . WooCommerce Multilingual - Check if you can still recreate the issue. - If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem. Thanks.
March 30, 2026 at 2:03 pm #17936947
yousefJ	still not working. When I stop WPML plugin, webiste getting donw. Can someone from your team check admin control panel?
March 31, 2026 at 10:37 am #17939464
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard. Make sure you set the next reply as private. Please give us the link to the copy/staging version of the website so we can do troubleshooting without the fear of breaking a live website. Thanks.
March 31, 2026 at 1:23 pm #17940088
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, I tried to log in to see the issue, but unfortunately, the IP blocker denied access. Would you please open Armenia and Ukraine? I will be in vacation from tomorrow and my colleague from Ukraine will check the ticket. Having said that, we might be limited to troubleshooting as you provided the production website info. Would you please contact your hosting service provider and ask them to give you a copy of the website so you can share? Thanks.
March 31, 2026 at 5:23 pm #17941021
yousefJ	We opened these 2 countries ( Ukrania, Armenia). We took a backup, you can make a health check on production. Later, if needed, we can copy the website, but it might take some time.
April 1, 2026 at 8:53 am #17942238
yousefJ	Well you check this?
April 2, 2026 at 12:18 pm #17945915
yousefJ	Looking to hear from you.
April 3, 2026 at 7:29 am #17947403
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hi, this is Andrey stepping in while Christopher is away — I’ll be assisting you further. I’ll review your site and get back to you as soon as I have an update.
April 3, 2026 at 7:45 am #17947428
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I’m unable to access the Plugins page, so I cannot check your database directly. However, based on your description, I believe you may be experiencing the following issue: https://wpml.org/forums/topic/cannot-translate-3/#post-17937026 Could you please follow the steps outlined in that ticket and let me know the results? If the issue still persists, please install the Adminer plugin so I can access the database and investigate further. The FTP access details will also be needed.
April 6, 2026 at 11:53 am #17951318
yousefJ	Thanks working fine.