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Last updated by Diego Pereira 1 year, 5 months ago.

Assigned support staff: Diego Pereira.

Author Posts
May 16, 2018 at 5:18 pm

vitoP-4

I am trying to: Build a brand new website

Link to a page where the issue can be seen: (Attached as screenshot) when the String Translation plugin is active, so I guess the backend's plugin page

I expected to see: The plugin working as it should

Instead, I got: HTTP Error 500

I tried disabling all plugins and turning on ONLY the WPML suite - still happens
I tried to delete the plugin, download again from my account here and re-upload - still happens.

Right now the plugin is deactivated so we can access the backend.

May 17, 2018 at 7:41 pm #2181865

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello @vitop-4, welcome to the WPML support forum.

A 500 error means that there is an error in the PHP code that your site runs. If you are seeing 500 errors, your first step is to enable debug. You can do this by adding a few lines to the site’s wp-config.php file. (See how on this link: https://wpml.org/documentation/support/debugging-wpml/) - With error log enabled, you will see what the actual problem is.

The most frequent cause of 500 errors is your server running out of memory. This can happen if the memory allowance was marginal before you activated a plugin and with that plugin activated, there is not enough memory.

Please take a look at this link: https://wpml.org/faq/500-error/ - It contains more details about the 500 error (including out of memory) and how to handle each of them.

If you need more help, I'm at your disposal.

All the best,
Diego