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This topic contains 7 replies, has 3 voices.

Last updated by Carlos Rojas 3 months, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
June 17, 2019 at 2:29 pm

anaB-9

I am trying to:

that the page in English and in Spanish the same design is visualized.

Link to a page where the issue can be seen:

hidden link
hidden link
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I expected to see:

see the map ( hidden link ) and the layout of the page in full width as shown here:

hidden link
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Instead, I got:

the map does not load in the English translation and the footer should be full width, looks diferent.

June 18, 2019 at 7:01 pm
June 18, 2019 at 7:03 pm #4046077

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Please, take a look at my private reply above. Thanks!

June 19, 2019 at 2:39 pm #4052219

anaB-9

Hello, The site is ready

Correct display English
hidden link

Bad display Spanish
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correct display English
hidden link (1 error: the map has a gray box)

Bad display Spanish
hidden link

June 19, 2019 at 7:12 pm #4054189

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I took a detailed look in your website using the sandbox test environment and notice the issue persists with indicates we have an incompatibility here, for some reason the geolocation data info are not copied to the secondary languages and this is the reason the maps are not displyed in your website secondarly languages frontend. I will get some more information from our second level support and let you know as soon as I have have some more details from them. Thank you for your understanding, have a nice day.

June 24, 2019 at 10:12 am #4076281

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
My name is Carlos and I will be taking this ticket because my colleague Marcos is on vacations.

1.- I took deeper look at the issue and I kindly ask you to follow this steps:
- Go to WPML -> Settings -> Custom Fields Translation -> Click on 'Show system fields' link -> Search for '_job_location' -> Click on the 'lock' button and set this field to 'Copy' -> Save the changes.

Could you tell me if the issue persists?

2.- Also please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');

- Add it above the line /* That's all, stop editing! Happy blogging. */
- And update all outdated plugins and themes to their latest version, specially WPML plugins.

Regards,
Carlos

June 25, 2019 at 8:36 pm #4087133

anaB-9

Hola

ya realicé los ajustes sugeridos pero el problema persiste, también actualice los plugins pero no logró solucionar el problema.

June 26, 2019 at 11:00 am #4091751

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hola,
Muchas gracias por su respuesta.

He escalado este ticket a nuestro equipo de compatibilidad, donde nuestros especialistas en compatibilidad van a analizar con mayor profundidad este problema e intentarán encontrar una solución.

Mientras tanto le recomiendo que contacte a los autores del tema y les comente acerca de este problema. Esto puede agilizar el encontrar una solución.

Le mantendré al tanto de la evolución de este ticket.
Saludos cordiales,
Carlos

June 27, 2019 at 11:29 am #4099589

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hola,

Nuestros especialistas de compatibilidad están trabajando en este ticket, sin embargo al parecer se necesita autorizar la URL del sitio para que muestre el mapa.

Puede autorizar la URL hidden link para que nuestros especialistas puedan continuar trabajando en este ticket?

Saludos,
Carlos