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This topic contains 1 reply, has 2 voices.

Last updated by Noman 3 months ago.

Assigned support staff: Noman.

Author Posts
July 20, 2019 at 1:40 pm #4249983

julioB-11

Tell us what you are trying to do?
I wanted to update the plugins, until my site crashed and had to uninstall everything, reinstall it again.

Is there any documentation that you are following?
The company that is my host, helped me using a guide to remove everything via FTP and now on my own I am reinstalling everything back as it used to be. So when I reactivate the WPML CMS the site crashes, luckily it didn;t crash again my admin access to WP

Is there a similar example that we can see?

What is the link to your site?
hidden link

July 21, 2019 at 6:38 am #4251393

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please follow below steps and let me know how it goes?

1. Please make sure minimum requirements for WPML meet:
https://wpml.org/home/minimum-requirements/

2. Please make sure your theme is WPML compatible. Here is our compatible theme list. You can search your theme in this list. https://wpml.org/documentation/theme-compatibility

3. Also make sure you are using an updated version of the theme and plugins.

4. Please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/
5. Please delete all sorts of caches on your site / server cache (if any) / plugin cache / CDN cache (if any), clear browser cache and see if this resolves your issue.

6. If still issue persists, please check for a possible theme and plugin conflict. To do that you can switch back to any default theme (e.g. Twenty Seventeen theme), Disable all plugins except WPML and see if this issue goes away with default theme and only WPML activated?

Thank you

The topic ‘[Closed] When updating / activating the plugin, my site crashes completely’ is closed to new replies.