Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by birgitS-5 6 months, 1 week ago.

Assigned support staff: Noman.

Author Posts
May 9, 2019 at 10:02 am #3774921


Tell us what you are trying to do?
I am trying to configure WPML, but now it is asking me for my site code. I have paid for WPML, but I can't find the site code
Is there any documentation that you are following?
Not that I have found
Is there a similar example that we can see?
What is the link to your site? hidden link

May 9, 2019 at 10:13 am #3775041


Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)


Thank you for contacting WPML Support. You need to register WPML to work it properly. Could you please follow below steps and let me know how it goes?
- Please backup your database and website for security reasons.
- Please Login to your WPML account >> go to Sites page >> Remove your current site / domain from there >> and add your new site >> it will give you New key which you can add back in your site:

Here is step by step guide to install wpml:

Please let me know if this resolves your issue or you need further assistance.

Thank you

May 13, 2019 at 12:34 pm #3798183


My issue is resolved now. Thank you!