white screen during woocommerce multilingual wizard

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This topic contains 16 replies, has 2 voices.

Last updated by svetlana-lL 1 year, 11 months ago.

Assisted by: Yvette.

Author	Posts
May 16, 2022 at 9:01 am #11227591
svetlana-lL	I have installed the WPML plugin and now try to run the woocommerce multilingual wizard, but nothing happens
May 16, 2022 at 9:38 am #11227959
svetlana-lL	Hello Sorry I was gone.
May 16, 2022 at 12:01 pm #11229239
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Hello I will be helping you now. Are you still encountering the issue? If so.... 1. Please provide more information about your site https://wpml.org/faq/provide-debug-information-faster-support/ 2. Temporary Access to your system Please provide access to your system (wp-admin and ftp) so that I can further investigate this particular problem. The fields to provide this data are included in a private section that I will open for your next response. You can find it above the comments area. The information in this private section is only visible between WPML Support and you.
May 18, 2022 at 9:25 am #11245223
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Hello In order to better help you, please send us a copy of your site using the Duplicator plugin as per this article. https://wpml.org/faq/provide-supporters-copy-site/ You can simply create the package and let me know when I can go in and download it. In this way we can troubleshoot the issue freely without bothering you.
May 19, 2022 at 8:58 am #11254111
svetlana-lL	Hello Yvette, the copy is ready 🙂 please login to admin and download the latest one.
May 19, 2022 at 12:34 pm #11257197
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Hello Well - it did not happen on the local copy. Dang. Is it ok if you enable debug mode but NOT for it to show? In that case the errors are caught in the debug.log? e.g. define( 'WP_DEBUG', true ); define( 'WP_DEBUG_DISPLAY', false ); And then install/activate the Advanced Filmemanager plugin so I can read the error log? I also need system access again.
May 19, 2022 at 1:11 pm #11257491
svetlana-lL	Can I have a chat or a call with you? as I think we do not understand each other .
May 19, 2022 at 2:21 pm #11258015
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Hi No, that is not possible. When I moved your site to a local server, the problem did not happen. Video: hidden link I was able to execute the WCML setup wizard and therater translate products with the ATE. This indicates some kind of problem associated with your server and the only way to find out what this is is to get the message from your debug log. If you are unwilling or unable to turn on debug, my hands are tied as to how to help you. Enabling debug while keeping visibility disabled will allow us to capture the messages in the log.
May 19, 2022 at 2:29 pm #11258043
svetlana-lL	ok let me try to move the copy to another server and test.
May 19, 2022 at 3:56 pm #11258903
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Sounds like a plan.
May 20, 2022 at 12:06 pm #11265775
svetlana-lL	I am not able to translate products on the other server either. I will share with you the access to this other server, so that you can use debug and other manipulations.
May 20, 2022 at 5:14 pm #11268459
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Perfect. I am opening the private area for this information. I am able to freely troubleshoot this site - correct?
May 23, 2022 at 9:16 am #11277695
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Are you actively using Toolset plugin?
May 23, 2022 at 10:42 am #11278957
svetlana-lL	yes you are free to troulehsoot as you wish, No I am not sure about Toolset plugin and what is it needed for as I installed it together with the other recommended WPML plugins.
May 23, 2022 at 11:09 am #11279337
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Helllo There were deprecated php calls in 2 plugins: Toolset Types and ThemeRex Addons When I updated both of these plugins to their latest releases, the blank screen stopped appearing and the expected WCML wizard displayed. Please try completing the wizard on the sandbox site to see if you run into any other issues. Then you can try same on yours.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.