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This topic contains 6 replies, has 2 voices.

Last updated by Bobby 5 months, 1 week ago.

Assigned support staff: Bobby.

Author Posts
May 2, 2019 at 2:59 pm #3725807

Tim Masson

I am trying to:
upgrade a website to use JupiterX

Link to a page where the issue can be seen:
hidden link (in development so not live)

I expected to see:
any page

Instead, I got:
white screen issue

May 2, 2019 at 4:24 pm #3726855

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

is this happening with a new install of WPML that you have configured or with an already existing installation . ?

I would need to see the detail of the error. You can see how to enable debug logging here:
https://wpml.org/documentation/support/debugging-wpml/

Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
define('WP_DEBUG', true);

Edit your wp-config.php file and add these lines, just before it says 'stop editing here':

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

This will create an error_log.txt file in your site's root directory. Please send me its contents.

May 3, 2019 at 12:03 pm #3734019

Tim Masson

ok, so this is going to be a rebuild of iracambi.com (which you can see live).
It uses a very old theme from 2012, and we need to rebuild it to add in some other functionality and just generally clean up the old pages and posts etc.
I've used Jupiter before as a theme with WPML without issues and got great results.
This is the first time trying with Jupiter X though, and the first time "recycling" WPML data.
I've been through and reset everything as far as I can, and I've cleared out the .htaccess and set up 2 domains to point to the folder so we can have subdomain urls for languages.

php.ini has just:

max_execution_time = 180
SecFilterEngine Off

.htaccess has

SetEnv PHPRC /home/iracambi/public_html/2019/php.ini
# START PHP VERSION CHANGE forced by SG Optimizer
AddHandler application/x-httpd-php72 .php .php5 .php4 .php3
# END PHP VERSION CHANGE

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress
AuthUserFile "/home/iracambi/.htpasswds/public_html/2019/passwd"
AuthType Basic
AuthName "staging site"
require valid-user

Turning on all the debug stuff you requested gets us the following. Hope it helps.

[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined variable: _SERVER in /home/iracambi/public_html/2019/wp-includes/load.php on line 66
[03-May-2019 12:00:18 UTC] PHP Warning:  array_merge(): Argument #2 is not an array in /home/iracambi/public_html/2019/wp-includes/load.php on line 66
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-includes/load.php on line 160
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined offset: 1 in /home/iracambi/public_html/2019/wp-includes/vars.php on line 32
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 106
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 106
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 113
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 120
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 120
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined variable: _REQUEST in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808
[03-May-2019 12:00:18 UTC] PHP Warning:  array_key_exists() expects parameter 2 to be array, null given in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/class-wpml-wp-in-subdir-url-filters-factory.php on line 15
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined variable: _REQUEST in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808
[03-May-2019 12:00:18 UTC] PHP Warning:  array_key_exists() expects parameter 2 to be array, null given in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined variable: _REQUEST in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-rest-request-analyze.php on line 21
[03-May-2019 12:00:18 UTC] PHP Warning:  array_key_exists() expects parameter 2 to be array, null given in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-rest-request-analyze.php on line 21
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-rest-request-analyze.php on line 53
[03-May-2019 12:00:18 UTC] PHP Notice:  Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/request-handling/wpml-backend-request.class.php on line 22
[03-May-2019 12:00:19 UTC] PHP Warning:  Cannot modify header information - headers already sent by (output started at /home/iracambi/public_html/2019/wp-includes/load.php:66) in /home/iracambi/public_html/2019/wp-admin/includes/misc.php on line 1198
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined variable: _SERVER in /home/iracambi/public_html/2019/wp-includes/load.php on line 66
[03-May-2019 12:00:20 UTC] PHP Warning:  array_merge(): Argument #2 is not an array in /home/iracambi/public_html/2019/wp-includes/load.php on line 66
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-includes/load.php on line 160
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 106
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 106
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 113
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 120
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 120
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/sitepress.php on line 128
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined variable: _REQUEST in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808
[03-May-2019 12:00:20 UTC] PHP Warning:  array_key_exists() expects parameter 2 to be array, null given in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/class-wpml-wp-in-subdir-url-filters-factory.php on line 15
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined variable: _REQUEST in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808
[03-May-2019 12:00:20 UTC] PHP Warning:  array_key_exists() expects parameter 2 to be array, null given in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined variable: _REQUEST in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-rest-request-analyze.php on line 21
[03-May-2019 12:00:20 UTC] PHP Warning:  array_key_exists() expects parameter 2 to be array, null given in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-rest-request-analyze.php on line 21
[03-May-2019 12:00:20 UTC] PHP Notice:  Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-rest-request-analyze.php on line 53
May 3, 2019 at 5:57 pm #3737325

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for updating me , usually for a "white screen" there is atleast a fatal error that would be causing it but the error log above is not showing me any

1. do you see any errors within the console when the white screen happens (right click=>inspect=>console)

2. How about with define('WP_DEBUG_DISPLAY', true); added within wp-config.php , if that is activated instead of a blank white screen you should be able to see some sort of error showing

May 4, 2019 at 10:50 am #3740003

Tim Masson

With all logging and debugging turned on we get:

Notice: Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 106

Notice: Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 106

Notice: Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 113

Notice: Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 120

Notice: Undefined index: SERVER_SOFTWARE in /home/iracambi/public_html/2019/wp-includes/vars.php on line 120

Notice: Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/sitepress.php on line 128

Notice: Undefined variable: _REQUEST in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808

Warning: array_key_exists() expects parameter 2 to be array, null given in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808

Notice: Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808

Notice: Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/class-wpml-wp-in-subdir-url-filters-factory.php on line 15

Notice: Undefined variable: _REQUEST in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808

Warning: array_key_exists() expects parameter 2 to be array, null given in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808

Notice: Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808

Notice: Undefined variable: _REQUEST in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-rest-request-analyze.php on line 21

Warning: array_key_exists() expects parameter 2 to be array, null given in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-rest-request-analyze.php on line 21

Notice: Undefined index: REQUEST_URI in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-rest-request-analyze.php on line 53

There's no console errors.

I'm in comms with the theme devs too. Hoping to find a solution soon.
Thanks,
Tim

May 4, 2019 at 12:02 pm #3740225

Tim Masson
Notice: Undefined variable: _REQUEST in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808

Warning: array_key_exists() expects parameter 2 to be array, null given in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808

Notice: Undefined variable: _REQUEST in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808

Warning: array_key_exists() expects parameter 2 to be array, null given in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/inc/functions.php on line 808

Notice: Undefined variable: _REQUEST in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-rest-request-analyze.php on line 21

Warning: array_key_exists() expects parameter 2 to be array, null given in /home/iracambi/public_html/2019/wp-content/plugins/sitepress-multilingual-cms/classes/request-handling/class-wpml-rest-request-analyze.php on line 21

I'm getting these notices/warnings without JupiterX or any other plugins activated. Would this be a clue?

May 6, 2019 at 6:42 pm #3752171

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

thank you for the updates !

the warnings and notices usually will not cause a white screen error , But with the theme and plugins deactivated are you still getting a white screen?

additionally did you recently update from an older version of WPML ?

if possible i would like to take a closer look

**Before we proceed I recommend to please take FULL BACKUP of your database and your website.**
I often use the Duplicator plugin for this purpose See: http://wordpress.org/plugins/duplicator/

I would like to request temporary access (wp-admin and FTP) to your site
(preferably to a test site where the problem has been replicated if possible)

You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you will enter is private which means only you and I can see and have access to it.

Thank you,
Bobby

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