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This topic contains 16 replies, has 3 voices.

Last updated by John-Pierre Cornelissen 9 months, 3 weeks ago.

Assigned support staff: Ahmed Mamdouh.

Author Posts
February 1, 2021 at 1:52 pm

John-Pierre Cornelissen

Hi, I am trying to send a translation job to the TextMaster service. It's quite a big job with 150 WooCommerce products. It takes a very long time to send the batches, then again a long time in the next screen that refreshes every 5 seconds and then, as soon as it's at 100% it says that the job was cancelled and I have to send it again.

When I then look at Textmaster, I have a translation job for 69 out of 150 documents.

Why does it get cancelled?

February 1, 2021 at 2:41 pm
February 1, 2021 at 2:42 pm #7978345

John-Pierre Cornelissen

Hi, the chat said that you were gone.

February 1, 2021 at 3:03 pm #7978745

John-Pierre Cornelissen

I have tried again. It happens in the second part after you click the button 'continue on TextMaster'. It's the batch delivery on url hidden link

It ends with the error in the attached screenshot

error.jpg
February 1, 2021 at 3:10 pm #7978825

John-Pierre Cornelissen

And this the log

io Monocoat Cleaner - 1 liter","cms_id":"product_6662_nl_de","udid":"38356166-6137-5164-b138-663165323439","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/onderhoud\/rubio-monocoat-cleaner-1-liter\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:01 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826145}}
}
02/01/2021 02:55:03 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":269,"title":"Rubio Monocoat Easy Care Set - 4 RMC onderhoudsproducten","cms_id":"product_6664_nl_de","udid":"33313363-6239-5463-b462-363862353436","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/onderhoud\/rubio-monocoat-easy-care-set-4-rmc-onderhoudsproducten\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:04 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826146}}
}
02/01/2021 02:55:04 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":241,"title":"Rubio Monocoat Grease Remover - vetverwijderaar - 0.5 liter","cms_id":"product_6666_nl_de","udid":"37333366-6364-5362-b465-633436383036","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/onderhoud\/rubio-monocoat-grease-remover-vetverwijderaar-0-5-liter\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:05 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826147}}
}
02/01/2021 02:55:05 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":231,"title":"Rubio Monocoat Limespot Remover - kalkvlekverwijderaar - 0.5 liter","cms_id":"product_6668_nl_de","udid":"32616264-3537-5833-b865-313435623361","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/onderhoud\/rubio-monocoat-limespot-remover-kalkvlekverwijderaar-0-5-liter\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:05 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826148}}
}
02/01/2021 02:55:09 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":225,"title":"Rubio Monocoat Surface Care Spray - 0.75 liter","cms_id":"product_6670_nl_de","udid":"63373433-3631-5631-a539-316337623832","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/onderhoud\/rubio-monocoat-surface-care-spray-0-75-liter\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:09 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826149}}
}
02/01/2021 02:55:10 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":298,"title":"Rubio Monocoat Tannin Remover - looizuurvlekken - 0.5 liter","cms_id":"product_6673_nl_de","udid":"36643563-3236-5562-b736-643635373762","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/onderhoud\/rubio-monocoat-tannin-remover-looizuurvlekken-0-5-liter\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:11 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826150}}
}
02/01/2021 02:55:11 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":179,"title":"Rubio Monocoat WoodPrep - 1 liter","cms_id":"product_6675_nl_de","udid":"62386366-6437-5233-a634-633136613533","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/houtreiniger\/rubio-monocoat-woodprep-1-liter\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:12 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826151}}
}
02/01/2021 02:55:12 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":179,"title":"Rubio Monocoat WoodPrep - 5 liter","cms_id":"product_6677_nl_de","udid":"61646230-3536-5336-a466-666363376165","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/houtreiniger\/rubio-monocoat-woodprep-5-liter\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:13 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826152}}
}
02/01/2021 02:55:13 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":179,"title":"Rubio Monocoat WoodPrep - 10 liter","cms_id":"product_6678_nl_de","udid":"31363064-3839-5936-a630-306639656130","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/houtreiniger\/rubio-monocoat-woodprep-10-liter\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:13 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826153}}
}
02/01/2021 02:55:16 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":372,"title":"Rubio Monocoat Onderhoudspakket BLACK","cms_id":"product_6679_nl_de","udid":"65393565-3434-5437-b937-366139643731","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/onderhoud\/rubio-monocoat-onderhoudspakket-black\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:16 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826154}}
}
02/01/2021 02:55:17 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":371,"title":"Rubio Monocoat Onderhoudspakket WHITE","cms_id":"product_6684_nl_de","udid":"36316634-3438-5930-a438-396634336563","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/onderhoud\/rubio-monocoat-onderhoudspakket-white\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:18 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826155}}
}
02/01/2021 02:55:18 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":371,"title":"Rubio Monocoat Onderhoudspakket PURE","cms_id":"product_6685_nl_de","udid":"37353330-6365-5133-a330-383163646632","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/onderhoud\/rubio-monocoat-onderhoudspakket-pure\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:19 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826156}}
}
02/01/2021 02:55:19 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":259,"title":"WOCA Onderhoudsbox Invisible - Set","cms_id":"product_6712_nl_de","udid":"61396639-3433-5465-b036-313831653031","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/onderhoud\/woca-onderhoudsbox-invisible-set\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:19 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826157}}
}
02/01/2021 02:55:20 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"batch_id":44933,"job":{"file":"UNDISCLOSED","word_count":274,"title":"Rubio Monocoat Soap 1 Liter","cms_id":"product_7178_nl_de","udid":"33633462-3333-5735-b831-326165623964","url":"https:\/\/www.rigavloerenenkozijnen.nl\/shop\/houtreiniger\/rubio-monocoat-soap-1-liter\/","translator_id":0,"note":"","source_language":"nl","target_language":"de"},"accesskey":"UNDISCLOSED"}
02/01/2021 02:55:20 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {"job":{"id":826158}}
}
02/01/2021 02:55:23 pm - call - <em><u>hidden link</u></em> - {"api_version":1.100000000000000088817841970012523233890533447265625,"project_id":12645,"accesskey":"UNDISCLOSED","batch_id":44933}
02/01/2021 02:55:23 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": {}
}
February 3, 2021 at 9:51 am #7994121

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for getting back.

I have tried to log in to your website, but I do not see anything in the log.

Can you please try sending fewer items for translation and see if the issue happens. For example, sending 50, 30, 10 and see if the issue happens.

When the issue happens check the communication log for that Translation Job ID and share the log with me.

Share with me the Translation job URL where the issue happens.

I will then login and check your translation jobs and logs too.

Thanks,
Drazen

February 3, 2021 at 11:14 am #7994985

John-Pierre Cornelissen

Hi,

I just sent sent 50, that worked.
Then I cancelled and sent 100. That failed again at hidden link...

Can you please have a look.

Thanks
JP

February 3, 2021 at 12:35 pm #7996359

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thank you for getting back.

I have tried to check but I can not cancel the job from my side. Please cancel the latest job I have sent.

Can you please send 100 items again, and then share with me the full URL you been redirected to and where it fails.

Example: hidden link

I will then check with our Translation proxy team if there are any errors on our side for this job.

Thanks,
Drazen

February 3, 2021 at 1:34 pm #7997213

John-Pierre Cornelissen

Done, here is the url (just started, it's still running)
hidden link

February 3, 2021 at 2:00 pm #7997335

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for the quick feedback.

I can see the job was canceled again. I have shared the batch URL and the rest of the information with our Translation Proxy team who will be checking and advising on this case.

I will update you soon.

Kind regards,
Drazen

February 4, 2021 at 4:01 pm #8008937

John-Pierre Cornelissen

Any news?

February 5, 2021 at 7:04 am #8013227

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

yes, our team checked the mention translation jobs and error log.

Server error happens when you try to submit jobs, an error message shows up:

"Could not commit batch to Translation Service. # {"status":"500″,"error":"Internal Server Error"}".

We think it could be because you are sending a lot of items one time and the time interval for receiving the request is closing before receiving the whole request. That is why it works when you send fewer items.

We suggest you report this issue to the translation service “TextMaster” to check and solve the issue permanently.

For now, we advise you send fewer items in a batch until the issue is resolved.

Please let me know how it goes and if there is anything else we can do to help.

Kind regards,
Drazen

February 5, 2021 at 9:36 am #8014503

John-Pierre Cornelissen

Thank you for looking into this.

But shouldn't you, as an integration partner of TextMaster work with them to fix this?

Sending fewer items is possible but not ideal, because it means it will create multiple project resulting in multiple invoices and a risk of getting a different translator assigned to each project.

For now, I have sent an xliff export to TextMaster for this particular project, but I would appreciate it if this will be fixed in future.

Thank you for your help so far.
JP

February 5, 2021 at 2:36 pm #8017705

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

sure we can if we think there is a bug. But in this case, we think this is a restriction they set on their server that affects other WPML similar services, and probably set like that for some reason.

We think it would be much quicker and more conducive if you could contact and check with them why is it like this and if it could be changed in the future.

Of course, if it is anything we can do for you, let me know.

Kind regards,
Drazen

February 5, 2021 at 2:56 pm #8017891

John-Pierre Cornelissen

I am not involved in the connection you have with them.

The two of you have a communication protocol, and if there is an issue then the two of you need to fix that. I think it is very strange and inappropriate to ask a customer to forward your message to them and sit in the middle of it.