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This topic contains 2 replies, has 2 voices.

Last updated by krisztina kiss 1 year, 5 months ago.

Author Posts
May 14, 2018 at 10:32 am #2115852

krisztina kiss

I purchased the Lifetime WPML (Multilingual CMS for life), but on my WordPress Plugin page, shows the following: Your subscription expires in 12 days. You will have to renew your subscription in order to continue getting the updates and support. Renew here.

If i push the renew it brings me to purchase one more time the product.But I already bought it.
Please explain how we can fix that subscription doesn't end.

I attached the necessary screenshots.
Thank You

May 14, 2018 at 11:12 am #2117318

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

While one of my teammates takes care of your case I will provide you with the first debugging steps.

Could you please create a new WPML key:
- Please go to WPML.org and at https://wpml.org/account/sites/ look for your current key and erase it.
- Create a new one with the new URL.
- Go to your plugins panel and click under "Register" button below WPML plugin.
- Click on the Unregistered button at the commercial page.
- Add your new key without checking the option ""Keep wpml.org up-to-date about which theme and plugins I use".

Does it work solve your issue ?

Maybe you'll find the next video helpful:
hidden link

Documentation:
https://wpml.org/faq/install-wpml/

Let us know if it helps.
Andrés

May 21, 2018 at 8:02 am #2199234

krisztina kiss

Thank You. It worked!